Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ladies, well, baldege, but I would take on a larger size, if it could, and so it stretches, does not press, ordered 27.10 came 11-12.11, cups are not particularly translucent and beautifully fit the chest, do not stick out!
Order on November 11, during the sale period, received on December 1 at the Post Office of the city of Moscow. Came along with other parcels from other stores. There was a delay in delivery, as a large volume of sales on sales. Packed in postal and individual packages. Top on adjustable straps, the cups are pulled out. On the volume of the OG 91 top sat well.
Delivery in 4 days! Plague! Already not my first topic, just in a different color. Everyone is happy
Shipping fast. Top cool really liked
Delivery mega quickly processed 4.11, and received 10.11. Courier delivered to the door. thank you very much! quality goods, packed everything is fine, very satisfied with the purchase
It was the fastest delivery)) ordered 05.11, came 09.11. I take not the first time, everything is fine
For this price is excellent top, there is a little thread outside, but not critical
Good quality, smooth delay of seams, straps are adjustable in height. delivery 3 weeks to the Samara region.
Amazing quality tops! Pleasant to the body, with liners in the bodice, which, if desired, can be removed. The length of the straps is adjustable. and very fast delivery, came in 10 days.
For a long time I order underwear in this store. Quality is always happy. Top convenient, I have five pieces, I do not get out. One came a little dirty. Highly recommend!
The description is accurate, the quality of the material is pleasant. Very long delivery, were to deliver on October 11, delivered on October 24.
Good tops, inexpensive. But depending on the color, they are different. Black is different, the straps are thinner and the top itself is already in volume.
I ordered a green bodice 1-2 years ago, one of the favorite and convenient. I decided to order black, but during this time the store reduced the size of the tailoring, so the black was not enough. In the rest corresponds to the description.
All is well. I came quickly, delivered the courier to the door. Of the minuses: the parcel was opened and a little crooked sewn strap
Comfortable comfortable cool
Very cool and comfortable top. I order the second time) delivered in 3 days to the Moscow region! Fire
Very satisfied with the top, the quality is super, honestly I did not even expect this quality for such a price. In H & M similar to 1.5 k are worth, and then it seems to me that here the quality will even be better, as it would be strange it does not sound. Cloth is dense, sewn neatly, after getting washed, top as new, washing survived perfectly. Inside, black stylish inserts, for this separate plus from esthete)) and like that you can adjust the straps, this is a big plus for me The only thing that turned out to be slightly small on the chest girth of 94 cm, under the chest 81 cm, sits straight tight ((but in principle, not critical, I think a little
The top is just super, the body is very pleasant. The straps are adjustable. Inside the lining of the A-la pushap slightly increase the chest, they can be pulled out from whom the chest is bigger. Photo does not transmit, live looks much better. Ordered 11.11, received 17.11.
Everything corresponds to the description. Super Top will order more. Delivery to Ufa, 6 days
It came in 3 weeks to Belarus. Synthetics of course, but cool quality. S-M is perfect. Even if the chest is small, there are cups, which is convenient