Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress fire) on the parameters 95-75-102 came XL, but straight densely, you can not thick. Delivery about 3 weeks.
The dress came 10 days earlier, on my parameters (90-63-92), height 160, size M sat perfectly
Very satisfied with the dress! Recommend! It came in 2 weeks in Chelyabinsk. Everything is fine
Great dress, the colour is amazing! Unfortunately, my boobs didn’t fit, I should have chose another model. I definitely gonna wear this dress as a layer with jumper. Recommend to buy.
I mean, I'm at the shchotsi for being a nurse. I wear rosemir s took M and rosemir yakraz. I'll be brother switlu, ale rosmir L scho B Bulo Che vilniche
Cute dress, long wanted this type, dreams come true! Delivery one month to Norway! It seems small, very close, probably, it was necessary to take the size of M.
The dress is excellent, the village is fine. Slightly sticks to the body. Looks expensive and high quality. It came quickly, I recommend!
The dress is wonderful, despite the price looks good, there is no cheap shine. Appearance is good, there are no puffs, a little stick out the thread, but not critical. My height 165, parameters 78,58,85, ordered s. In the chest, the fabric fits in the body just right.
Excellent black Basic dress. Took in size s. I sat down on the figure, not tight, there was a couple of CM left, so it was comfortable to move and breathe (the volume of the chest is 84, the waist is is is The dress does not shine through, but it is better to wear with seamless underwear. The length just below the knee (my height-171) straps are adjustable. I definitely advise you to buy. Detailed reviews in my instinct @ taaa_dasha and on the YT channel.
A pretty dress, but I had to sweat while I stroked it. In one place at the bottom of the line is ugly sewn, but the dress for 800₽ is forgiving. I took the size m on og80and ot70. A little loose, okay. If I had a bigger chest, it would be generally perfect!
A good combination, especially for this money, of course a little thin material, but I did not expect more. The order came quickly, probably a couple of weeks to Moscow
We took the size M for parameters 88-60-92, height 173, just right
love it fits just right and very pretty Dress
The quality is excellent, but I do not have much in the chest at 92 cm (3 size), tightly sits and the chest is almost all open, so even the restaurant does not go,
Dress-Super!! Just a perfect village! On the parameters 82 х63х90, height 164-sits magically! It is below the knee cm by 5-8. A very beautiful cutout, the chest supports and emphasizes and does not press anywhere (I have 75b) I will note another thing, which sewn well, the threads do not stick out out out out In St. Petersburg came in about two weeks!)
Very cool combination! Took for the new year under the chain. The material is pleasant, dense, does not shine through, does not stick. Sits on the body like a glove. Height 156, weight 44. Och recommend!
Excellent dress) took for 675 rubles. For such money you can not think better) but everything that was written True, thin and electrified. But to help seamless underwear and antistatic) for me wild plus, which is ideal for a non-standard figure. Parameters 75/58/96, as if they sewed me) in a couple of places stick out threads, but not critical.
I did not even expect such excellent quality and such speed delivery. The material is quite dense, stretches. On my 86*68*88 size S sits tight. The color and model completely match the photo. The courier brought the order home. With the store did not communicate
For its price is a very good dress) But here's the size maybe a little more would take, in the waist of the chest straight back to back