Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The costume is perfect, to the Volgograd region got there in 7 days, delivered by The Courier. The fabric is pleasant, gentle, does not crumple. Seams are all even, threads do not stick out. At a height of 156, the weight of 54 villages is ideal. I liked it very much!!!
Excellent pajamas, pleasant to the body
Wonderful!!! So nice! I read a lot of reviews and focused on them for size. Everything came as I wanted. On the second or third tape after payment wrote to the store and in a day he sent out. I went to the nearest house five. I'm very happy. I will definitely order more. Thank you very much seller!
Awesome home pajamas, I'll order another one
Very fast delivery, pajamas of excellent quality
Came super fast in a week! My parameters are chest 104 cm, hips 102 cm. came from a walk and dressed on top of a warm balloon and pants with a start and still free, but I love so, all the same pajamas. I'm very pleased, the quality is super, everything is flat and the fabric is like natural silk. Thank you.
The kit is simple, the quality and landing is super, I ordered the size L for my 44R. packed in a separate bag, it is folded as a gift!
I came to Moscow for 20 days. I order not the first time, for the first time was a golden-black suit (for some reason it was a little more, or I recovered :)). I order not for home, but for walking on the street. Very convenient, does not fetter movement. In the heat is excellent, checked even not rest. The fabric is very gentle and weightless. True, this pajamas looks more like pajamas, but you can stylize somehow. I advise on my parameters to order a larger size: 89-65-102. Puffs form one or two.
The suit was very pleased, I did not expect that such a cool will be. On the Russian 46 size approached XL and slightly freely sits, which is very good .. The fabric is gentle and pleasant to the body. Delivery fast days 5 to Smolensk. I recommend a very store.
Awesome!!! Quality is super! Delivery to Moscow by courier home. On parameters 92/70/92, weight 60 size XL sat down as a good over, on height 178 of course short, but a little, not critical! Very satisfied
Mega fast delivery in Saratov! pajamas are excellent in quality! But! On my height 165 I would like panties more authentic ((short! And the sleeves are slightly short! And so very cool
A good home suit, very neatly sewn and packed-you can present as a gift, the height of 165 length is optimal, the pregnancy took XL-! Current parameters og-95, ob-103, ot-94. Delivery is fast, with the store to communicate was not necessary, chose the size of the reviews. There is no unpleasant smell, as a gift, the seller put an elastic band for hair. Thank you!
A set of perfect quality, without sticking threads and other such... On the height of 165 cm panties below the navel full length, and if at the waist, then short))) In general, the suit is very cool and at 84-70-98 sat well in the amount of L. Buttons are sewn neatly, the fabric is pleasant to the body, well, here's the birok with the composition I did not find))) synthetics, but not nasty. Delivery is quite normal, 10 days to the Belgorod region, did not communicate with the store. I recommend to buy.
Just gorgeous!
I liked the quality, very pleasant to the body, but based on the reviews chose the size and it turned out to me very free, but I really like even if it's great)))
Great pajamas! Very high quality similar to silk. Pleasant to the body. Take a larger size.
Quality is good. Shipping fast. I'm happy with the purchase.
10 stars! Very satisfied with the purchase, thank you very much to the store! Chic home suit (bought for this purpose), sewing is impeccable, looks cool. On my parameters OG 86, ot 69, OB 91 (height 158, 47 kg) perfectly fit the size M (in my opinion). The buttons are covered with a cloth, the loops are neat.
Super! Size is more than thought, but so even good-very free for sleep
A good suit for such a price! Magnetic a little, but to the touch and on the body is more convenient and softer than synthetics usual (it seemed to me personally)