Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look very fine, I hope they'll hold)
My second order at this store. This time has been more expensive for VAT. For size 42-44 I chose size 3xl
Size corresponds to what the store says to look Table. I use a 38/40 Spanish and I asked for the XXXL I go like a very satisfied glove fast shipping look quality 3 pieces good price
Came for less ~ 2 weeks. The tube is super, look like sports underwear. Ot-75 ob-105. Approached in the form, like a second skin. On the parameters more than 105 you need to take the size already more so as not to press
Liked, fit in size-XXL perfectly fit on the hips 98. The quality is excellent. Pleasant to the touch. Shipping fast. I will check in the case I will add feedback
Order 05.02.2022. Received 19.02.2022. Delivery by courier. With the size guessed on the size Grid 2 XL in the description of the goods .. At a weight of 55 kg. Regular clothes size 42-44 Sit tight, although they seem big at first glance. If I took less, they would press in the hips. In practice, I have not checked yet. Neat sewing. High landing. No noise. On the tag the truth is different composition than in the description of the goods
Attention, for the French, very small size. I'm making 40. I took XXL and I'm tight at the thighs... It will do the job but take xxxl minimum if you make 40.
As described, I got super fast, the fabric feels good, only if we should look good to the extent because they're different, these are great for those uncomfortable days, I'm sure I'll Thanks to the store.
Panties look very well. Recommend
Is the second time buy. Are efficient, but not like use on heavy flow. And usually use to sleep, it can be more at ease to sleep. Use G in Brasil, bought XXXL and gives very upright. But if your thighs are very thick piece one size bigger.
Ordered again in this store to myself panties, very cool sit comfortably under the body, holds well, I recommend the goods and the store!))
Качественные трусики. Посмотрим как поведут себя при носке. Расчитываем что будут долго носиться.
These are great. I wish I had them years ago.
покупала уже несколько раз, эти пришли достаточно быстро в рб. приобретаю регулярно .
I'm very satisfied
Muito boas
The quality is good and this is exactly what I expect. Shipment is fast. I will recommend this to others.
Quality good panties. The material is pleasant to the body. At its size L took XXL, a little tight, but not critical. But still I think that on L it is necessary to take 3XL.
The shipment arrived almost a month in Chile. The store sent individual bags. Thank you very much I always buy again. Look at sizes 2xl is s 3xl is m 4xl is l and so on
super fast delivery, came in 2 weeks. 6xl fits Canadian large. good quality, stretchy and comfortable