We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took with delivery to new mail. In 25 days, 12 of them stuck in Poland. Quality is good.
I wear M-48, I ordered L-50. They sat down well. But the gang are sewn like this. The fabric is pleasant, cool beautiful. Thank you!
I order these panties probably for the 10th time. I only wear them. Sewn well. The price-quality ratio is excellent. On my M I take L.
All as in the description. Three pieces, the colors correspond. Delivery month
Nagyon Szép, de Nagy "s" Méret.
Incredible quality, very soft and pleasant to wear I highly recommend
Look good, nice stuff. Nice underpants. On the hips 100 sat perfectly
I take not the first time. XL on hips 102 cm. Excellent. Well stretch, quite soft and comfortable.
Good size. Very beautiful. Comfortable fabrics for wearing
I buy such panties for 2 years, everyone is happy) delivery 2 weeks)
Everything is super, on the hips 92 and waist 80 , L the most it! Does not press, does not press, the model sits perfectly. Thank you!
Everything is super. I was denied through the kielka tizhniev, so the Yak was jammed with 3 shvidshoy delivered for 15 UAH.
Loved these, beautiful back. S = European XS, XS-S, or S (a little variation)
The store sent quickly. .. But the parcel disappeared in a secret manner in the territory of the Russian Federation. Funds returned
Very high quality panties, I order a second time such, came quickly
They're cute. Fabric is good. According to purchase. Fast shipping