We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality earrings, comfortable clasp. They look beautiful. Went for about a month
I order not for the first time, go to spontaneous gifts constantly, everyone really likes) beautiful, well-executed earrings. They look decent, they come quickly.
Very beautiful heavy earrings. The order came quickly, very satisfied with the store. Recommend.
As on photo
I buy such a second time. The first 2 years. Earrings are fiery. Light, beautiful, look stylish for any image. And in the feast and in the world. Thank you
Very beautiful earrings. Not heavy. Correspond to the description. The order came quickly to the Post Office of the savings logistics. I hope the decoration does not blacken.
Earrings chic! Very fast delivery, 2 weeks
The goods came quickly. I liked everything. Spasms
Genuine Gold dont think. they look shes ^^
Thank you so much!! Earrings received, very good, let's see how much will last!!
I'm delighted! Have exceeded my expectations! Very nice look in the ear, quite noticeable, but at the same time not too massive! Yes, it's plastic, inexpensive jewelry, but the coating is very high quality, no scratches or something like that. Very light, do not pull the ear. Recommend!!!
Earrings of good quality, for small features are large, but still look good, I recommend it.
I order 2 times. as always on top. not heavy, look cool and expensive
Wonderful earrings! Look very presentable! Thank you to the store for the goods.
Already the second one bought. Excellent quality and light. The first silver slightly climbed after a few months, but for this money you can at least every month New
The order came very quickly-in 2 weeks. I buy these earrings for the second time, the quality is at an altitude!
Beautiful as in the picture