Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The top is sewn well. Of the shortcomings-on XS-s bolshevat, the fabric is not too dense. But at home to walk is a great option
Top came quickly, literally 3 weeks in the RB. The fabric is good, comfortable. In the cups there are special inserts, everything looks very nice. I wear in life the size S, but I bought m and realized that I did not lose. Everything is just perfect village! Take boldly, for such a price-excellent!
All as described! Thank You! Fits good for chest 89 cm and waist 65 cm. I removed the pads because I don't need them. Quality is good. Recommend the store! 5* Postage took about a month.
It came quickly, somewhere in 2 weeks. Quality is good. On the Size XS sat well, adjacent to the body, but not tightly
Excellent quality! The size approached! I came quickly. Packed perfectly! Recommend!!!
Very nice, can be used without Brazilian, nice colors, well packed
Garnenky top, takiy yak in the picture, ale on a small ob'em.
I took thinking that it would be small, but thank God just. The first photo in lifak, the second without, I will wear it with lifak and jacket, I advise everything
Cute overalls, no smell, rich fabric, looks good, fast shipping. Thank you salesman!!. I recommend
super mignon
Oh, it's great.
Girls boys topic is very cool!!! You can wear without a bra, there are cups at all. Advise!!! INST: kathrinnns
Great! It’s very comfortable, cute, and flexible for different sizes. It has firm molding on the chest area for a flattering look. Will definitely buy more colors
Excellent textile top, looks amazing and very convenient that there is a lining in the form of cups on the chest
Top - chic! Pleasant to the body, neat, odorless. There is a small defect with the threads, but not critical. There is a lining in the neckline, can be removed. I really like it! Delivery to Ukraine - less than a month.
Top is amazing. I generally took it only to activate the coupon and especially waited for nothing from it, but it is magnificent. I took a pink color. He's just so cute. My parameters: 86/61
I wear the 42th size, the top approached me perfectly)
Super
Top really liked, I did not even think that it will sit so well. I do not understand why so few people order this model from this store. Just want to say that I'm very happy <3
High Thank u