Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's as shown. It took a week to use it and hasn't lost color or anything. It takes 20 days to arrive. I'm glad
It took Me so long to get here. The necklace is nice and doesn't get ugly
Beautiful as the image. Thanks store arrived ahead of schedule
Excellent Product only the letter is wider than expected, very nice
On one side there is a small point-a scratch on the letter V, otherwise perfectly lay on the neck
Very nice, arrived before the date. I still feel like it's going to unpaint over time. 8/10
Very nice looks heart and letter. The letter itself is not perfectly made, but in general it is very cute. Came quickly, together with other orders
Many brza delivery. Kolieto nice E, impressed SM! Decency to истинско злато. Preporchvam prodavacha!
Very nice, it's small the letters but it looks great. It's arrived in 1 week.
I did not communicate with the store. The goods went just over a month. Looks very cute
Hello!! Just to report that the product is very good, looks good quality, arrived in a very short time, the packaging is good, everything very well and the service is excellent. I highly recommend this supplier for their attention and concern.
0 defects, simply beautiful, exactly as the picture; would say so a little more beautiful, loved.
Fast shipping. Product complies with the description. Literka is hard and cool burdens chain that lies all the time front anywhere don't moves sideways. I don't know yet whether dyed skin. I know.
The necklace is too cute, the silver color is very bright. The length of the chain is nicely, well as the said. Recommend not wet.
Very good quality, solid letter chain well visible and good quality as the picture
It reached Krasnodar in 24 days, all as in the photo, only the letter D is rude and bolshevata
Ok
Very Police, heart in tone is different from the letter, the chain is not in my style but I did not plan to wear it. Order came quickly.
Very nice cadenite
Cheap chain, am very satisfied. 15 days delivery, very quickly arrived