Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's beautiful just like l description excellent packaging arrive without damage and fast
The goods came quickly. Very carefully packed. The appearance fully corresponds to the description and photo. Large voluminous rhinestones, very beautifully iridescent. I recommend the product.
Good crown. The second one I ordered from this store. The first, with pearls, liked more. I took it for my daughter, but this is too small, even for a 7-year-old girl. Apparently, I'm thinking about a bunch of the bride. Still confused that the Stones turned out to be a blue shade. I thought it would be colorless. Well, the part with stones to the rim is crooked. On one side, the end with ears is 6,5 cm, with ears is 5.5 cm. Unbalanced, shorter. Although for 224 rubles on all these little things, you can close your eyes, which is there. In general, everything is very beautiful, sound, came whole, all the stones are in place.
Perfect love. Arrived Super Fast +/- 10 days for Portugal and came very well packed and in perfect condition. Bought for photo shoot 2 years of my baby, just have to try to tighten a little to serve you. Recommend 100%.
Beauty aaaa! Everything is perfect! The only negative, heavy! It will be difficult for children…. The quality of the goods and packaging is excellent! Delivery fast! To buy I recommend!
Indescribable beauty For: -Wedding celebration -Thematic party -Photo sessions -The child for the morning Luxurious and elegant diadem, in size large enough. It is made of metal and a large number of rhinestones, which are glued deliberately. Diadem perfectly inserts into the hairstyle. Size universal: suitable for both adult and child. Look rich! Shipping fast. Diadem was packed in an individual package and air packaging, so came in whole and unharmed. I'm happy with the purchase!)
Beautiful crown, it is metal not plastic. Delivery for 2 months. I'm so happy and thankful
Miniature diadem with pearl stones and rhinestones. It looks very elegant and without excess. We arrived in Belarus for 20 days, packed in air packaging. all the stones remained intact, nothing was damaged. Composition: zinc alloy. It's heavy enough, it does not rot, it sits steadily on the head. The stones are very beautifully iridescent in daylight and artificial. The stones are firmly attached. The size of this model is small. It will be good to combine with high and low bundles, curls.
Amazing crown! In it you can make a lot of awesome pictures)
So wonderful how bright it is. And elegant on the body. I recommend his confidentiality after trying it. As in the description. Very, very, very classy. Your Majesty. A heavy piece. I got it good. It was a month.I liked it very much
It's really good I did not expect it to look so good
The crown is very beautiful but it arrived very late. I ordered March 17 and arrived on June 13.
i love this item! it came to me faster than they said really good quality!!
The crown is just fire, then what you need for the hair, thank you very much
Тіара-won is smart, Duzhe cool packed, all іdealno dyakuyu. IG: justinettaa
Beautiful Tiara crown. Material is copper. The choice presented 31 Model crowns. All rhinestones securely made. Delivery fast.
It came quickly, packed very well. The Crown is tugovata, her daughters press her head circumference 54. The pebbles are all in place. I'm happy with the purchase.
She's so cute! I expected it less quality and I found it beautiful for the price it is
Tiara. ✅Price-367. ✅The link 31 option. ✅Delivery about 3 weeks. When I chose this link tiara, I have just разбегались eyes. This time I choose that option. Tiara came in the air bag, so feel free to order, and not worry about, that something breaks along the way. Decoration itself is massive, all very strong hold. Not saying that easy, but for the sake of beauty can be patient. All stones are in place, well glued. Clip can be invisible. The link is more classic and wedding decoration. Price of a fairy tale, cheaper than nowhere. Definitely recommend!!!!
Beautiful and very good quality. It was very well packed.