Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long service. The quality is good. Had to take in the pants. The 2 sizes larger. Hoodie kakras.
I order not the first time, a chic suit!
Suit came exactly for 2 weeks, the color as the picture soft, warm, comfortable, I like oversayz, took the 46 size XL, my height 161 and I drown in it! Long sleeve and long pants, had referred to the studio :( I think on the parameters and growth of better take a jacket M and pants M-L, the length of the pants, more or less, L I think would be great, and sweatshirt giant, sleeves is very much have to cut, to the extent it at 52-54 size, So knowing before I would take M, think is too well and freely, don't have to be in the studio and further to spend money
On height 167 cm Super XL size 48-50
I am very happy for the second time this product. Quality is the same, the color as the picture. It is love thank you)
The quality is good, the hoodie is warm. It came very quickly, just over a week. I like everything, I advise.
I really liked the pants. On height 155 is excellent, in the hips is also good. As they sewed meInsulated. I hope they don't roll. In perm came in 3 weeks. To store Thank you very much!
Very comfortable , Well sewn. Size L is full-size, it will suit even 50-52. I'm 46-48 even too big, but here who loves how much.
Super hoodies!!! Color, like, warm with fleece, very nice body! Take this brand is not the first time, quality on top!!! Height 170 100-80-100 XL (like an over). You can, but also good!
I ordered a suit for my mother. On the OG 104 size of the sweatshirt L came up perfectly, sits slightly freely, movements do not fetter. Pants ordered XL (in Russian L-also just right) suit of excellent quality, warm and comfortable. Recommend to buy
Pants for height 160 cm, came up perfectly. Length in size L, exactly 100 cm. After washing at 30 ° and in an inverted form, the length did not change. The pants were washed in a bag for washing, the spools did not appear. Color as in the photo. The pants are not wide. Quality arranged. only, here the store sends the goods, sooo long.
Pinched quickly quality good store well sent quickly take in this store often everyone is satisfied with the advice
Pants are cool, pictures, Unfortunately no, but look what an important cat I have
The quality is excellent. Take it will not regret it!
My size is XS-s, if you want more volume take more sizes, hoodie took L, pants M, did not lose, pants along the length of 160 norms, it will be be be
Color Super! Juicy orange! On the height of 163 cm, the parameters 90-75-98 size L is excellent. Thanks @ irilook for the fashion color. The sweatshirt is slightly worse than the pants: The sleeve is sewn from another on a shade of fabric (((
Chic soft suit. Mom ordered 50-52 size, height 170. Got great, pants long. Took a white L have much shorter pants. And these lines are super high. Come quickly, a month earlier declared
Xl pant. Lovely! Thick, cuddly. Good oversize fit. Lots of length for taller than me i am 164cm.the best tracksuit have bought on Ali and ever. I am uk size 14 . 93:79:105
Great suit! Warm and so cozy that I do not want to get out of it! The color is the same as in the picture.
Quality is good pleasant to the body, with fleece warm. Size is according to description