Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent top, I order the second one, and I want also white))) pleasant fabric, the back is more open, the bulbs are adjustable, in general I wear it with great pleasure! Recommend
Excellent top, the quality is good. The only cups are pumped, I'll pull them out.
Hello! Huge thanks for the goods! The product corresponds to the description, on me sits perfectly (my weight is 45-46 kg), it is soft, comfortable, elastic, on adjustable straps, comfortable.
On the growth of 160 og 90 (3 size) approached Well. came quickly
Very good quality! I'm very happy!
Great top. Nowhere does not press, very comfortable. Made neatly. All seams are even. Ordered 06.06 came 15.06 my weight 45 kg og 80 cm
Delivered the courier to the address. Leubochki with the size of no, in places the threads stick out. I'm a little too small (weight 60 kg, height-154, og-102). I thought after washing it will stretch a little, but no-it keeps the shape well, the color after washing did not change. I recommend to buy.
Top excellent, first time took a short, now took a more authentic I like the one that is shorter, it has more convenient straps
Excellent top. Material thick soft to the skin, does not shine. Insert comfortable, if necessary, pulled out. The straps are adjustable. Only after fitting in one place seam began to disperse.
In Moscow, the order arrived in two weeks! Very cool model and quality, definitely recommend!
I did not communicate with the store. Top of good quality, dense. There is no thread and smell. But (!) I do not know where my eyes were when ordering, as on my parameters og99 and girth under the chest 89 cm it is certainly small. As if I was lace up in a corset) I still keep myself, as an incentive to lose weight) girls at a top of 60 cm in volume, this means, that your girth under the chest should not exceed 65-70 cm for a good fit of the top and your comfort in it.
The top is very pleasant to the touch, soft, there is one defect-the protruding line
Top awesome. Well stretches. Nothing shines through, you can wear without a bodice. I am very pleased with this purchase. The quality of the top is good. Take from this store and will not regret, it looks very beautiful. The goods came quickly. By the way, who has a small chest, the top visually adds size
Cup through, they pulled out, but as well as fire
Great top! On the size of 85A just. It will look great with jeans/skirt at a high waist
Top class, but my options 87,64,92. Chest, waist, hip, respectively. It is a little too tight. Went into VAT for about 3 weeks.
The quality is excellent! We send the order within a couple of hours. There is a cup, which I выташила (Shine), but without chest 3 size holds up well. It's in Novosibirsk for 5 days. Courier brought directly to your home!
I order already again! Quality recommend
I order the second time such a color, the top on the left has already been a year
Excellent top, came in 2 weeks.