Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Moscow for 8 days) longer to process the order, as many as 2 days) in general, everyone is happy, A second time. Comfortable clothes, looks small but the clothing size 46 stretched well. Beige other store, too cool)
White top Super! Soft, beautiful. Black of different material, hard, sticking. It is super fast, less than 2 weeks
There are no complaints about the material, in general the form is also like, it came to the Moscow region in 20 days, sent immediately, the store did not communicate. On White it can be seen that the tabs are translucent. Chest size 1,5 approximately :) comfortable
Different topics, do not take the first time. Thick material непросвечивающий. The cup can be removed. Earlier the same topics after washes got a little bit and I wore the cups, look good. Come on OG 87, not too tight, not pull. A little weird looks like a small side seam, but it is almost invisible. Order came quickly. Recommend.
I love these tops very much, I order a second time. In the photo there is an old my top (about two years ago I ordered) I wear very often and wash too. Washing can withstand without losing color and shape. The color is slightly darker in life and the shades are not as saturated as the store, but in general I'm happy. The straps are slightly cut, but after several toes everything will be fine.
The growth of 160, chest 86 is huge. The strap is not adjustable. Plug Cup shine-they had to be removed. In general, for the money. But size S there is clearly the size m. I drowned
Cool tops, white as see Cup transparent straight is not nice. And the form and convenience on top.
Tops Super! Quality level! Even the ESLT not guess they are good stretch.
I like those bras, they have a slight unpleasant smell. It's my second purchase at this store. I bought the new ones because the last ones were worn out, but it took them long enough.
Soft, comfortable, come quickly. Beige color is not solid, and yellow-orange
I though that the color of “skin bra” will be different, its more orange than skin but still looks good. And the store is perfect. This is my third order!
Order this model is not the first and second time, always quality suit. This one is a little disappointed, lining has become smaller, the material is thinner and tighter… ehhh
Ordered 09.06-took 08.07. The product I order is not the first time, I buy these tops constantly, only different colors, comfortable, comfortable, odorless, I recommend
Everything is super, as always. At 46 Rus size, OG 86 just right.
Tops are good, for the second time. First износила for six months a heavy socks, this time to order two.
Sit well, the straps are thin, not adjustable, but I'm comfortable. The chest is small, keeps norms. Inserts can be pulled out
It seems to me once to download these tops, no longer stop))) I order for the second time, already other colors. Quality top! Forgot even that the complete set includes cups. Very convenient, delivery fast. Seller van lov
I wear the size 46 (m), height 170, busts take 80b, the top sat perfectly, does not press anywhere, does not press, the only negative-they do but still (although perhaps these are the features of my rolling shoulders)