Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came super fast. Everything came up to me. On my 37,5 ordered 40. Sandals are very light. All stitched. I hope that in the sock, too, will not fail.
Soft and light, they come wide, I could order a number less.
Las have asked for my stem and I think it will be good, I have a pink and am very happy with the las because they are very comfortable. Have come quickly.
The order came quickly, the sandals are light, very good for the summer, everything corresponds to the description, the legs in them are very comfortable, the wish is slightly longer to make the strap strap Such shoes are mainly for legs with a high rise. Sandals are very pleasant on the leg, I definitely recommend the store and sandals to buy, as a convenient and budget option and for those who are difficult to pick up shoes. The dimensional grid corresponds to the description. Came up perfectly. Kind regards.
I like them. They fit well. Arrived on time. 3 weeks. They are comfortable. The size is not correct. I ordered 42 but got a 38.
The order came to me beautifully I ah delighted they are very comfortable ah come before time I am very grateful thank you very much
Very light. look like in the picture. delivery is fast. The size has broken down. thank you.
Sandal very comfortable and beautiful.
It feels low quality, very cardboard but for the price is OK. I in Mexico am 24 and bought 6.5 and well
I'm happy with the sandals. They're comfortable, it's for every occasion, I 've already bought other colors.
Excellent, super comfortable, and I got here early.)
The sandal is very nice and weight nothing. I am very satisfied with the purchase the delivery was excellent just 8 days. Highly recommend the store %
The shoes are perfect. Sending in France Metropolitan is fast. The shoes are very comfortable. Perfect!!
This is the third pair I ask for from this store and they always arrive without any problems. They are comfortable, light and durable. Even though my mother says she feels like they 've crushed more on one side, even though I don't know if she stomps badly hehe
I love this style. on 36.5 I take 37 - they sit perfectly. So I took another colour. Very comfortable, can walk long time without problems, and so far, from the last year, they still look very good, durable and soft
Got it right
This is so perfect. I love it. Will recommend this to anyone.
Very light and comfortable sandals, and for such a price, in general class,.
so luch smd super beautiful. very light weight . I love it
Everything corresponds to the description and photo. Sandals are soft and light. Came earlier for a few days. i order for a larger size, because the legs swell. The strap should be inserted into the slots not with Velcro, but with an iron buckle and you can change the Velcro on the leg so that it does not stick out from under the red ((( Thank you for your purchase!