Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery, good quality, for the second time. srasibo.
A good bag but preferably handles for longer
Very nice, same as picture. Recommended
Shiny bag, according to the photo, delivered fast, many thanks to the store.
It's a pity that for 2, 5 months the bag did not see. Money returned
Excellent bag, beautiful color, very touched note with gratitude written by hand, not like other printed. Thank you store for a good product, I recommend to buy
jolie sac a main.
lovely.
The bag fully corresponds to the description, no surprises. As written in the reviews, very thin, the handles are flimsy, but for 680 rubles. You don't expect another. After delivery on the bag strong material creases, hope to smooth over time.
The product is according to the picture and arrived well!
Leatherette is very thin. I didn't like it. Only for the style I put 5
Is very small. Material it is made is very soft. I was more photos and video found that was bigger. Overall can use.
Bought this and who won loved!! Recommend!
Finally got it. Ordered in the middle of November, but received in the middle of February (((. There was a dispute I lost. I didn't expect to get it. But I think the fault is the work of ukrmail!
The bag looks almost leather board supplier
Made handbag of huge capacity and quality. Very convenient carry also combined with foremost. Very blandito. Store basic of trust and professionalism, met in delivery.
Very practical to the mexencnato bag
Hello I thank the store for this shipment excellent product Thank you very much
Good purchase would buy good material recommend
I am very happy and very satisfied shipping very accurate and very fast I highly recommend excellent quality and excellent store price.