Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Impressionnant !!
Thank you I received my package
Each lipstick in an individual film, smells nice, moisturizes the lips well, the color changes slightly to pink is not bright.
Ordered 9.11 came 3.12. The product fully corresponds to the description. Color holds. Thank you)
Delivery 5 tizhniv in the river Lipstick is good. The natural color of the gubber. Give her a little Blisk. Smell priemniy.
I buy such a sponge all the time, I really like it. Lips do not dry, lipstick lasts all day. Thank you, I recommend it to the store.
So pretty thank u ☺️
I take this balm all the time. He's a miracle! I'm used to him and I don't need another. To the store Thank you!!! But for a long time he came to me. Jumu is very grateful!!!
I come in anyway, just need to prove it.
Well moisturizes, liked +
Excellent.
Cheaper to just buy the saw. Shipping is inexhaustible was slow but coloring effect with holding force bad not as. Am in two or three times lip balm like rubbing all day Mirror Ball no, my home in the evening prayers while mirror watch lips this significantly teeth in surprise surprised. My lips color like pink color and can be colored with cherry color shade. Working day living in a living like data. Korean Alphabet this as having four. Spell two or twisting ㅋ ㅋ floor is for 3CE brand name match with are made from imported and having got. Skin Food giggle. Ingredients aloe 99% called anything doubts but natural-well, yet continued to give red lips. The imam to listen. Barely 500 one Mater. As a conclusion is unsatisfactory and good.
I love this product
Love its texture and color, especially as it leaves lips very hydrated
Two and a half months delivery. The parcel was tracked only until customs. I use the goods, I ordered not the first time. Happy.
Super do well pink on lips
Good balm liked it
They came a little late. All whole
Excellent Product, second time custom, it is excellent hydrating.
Delší doručení without kombinované dopravy. Vše O.K. Příjemná vůně připomínající broskev. Barví Velmi for růžova.