Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to St. Petersburg 2 months. Pants in the waist on an elastic band, the material is pleasant, dense.
Good qulity. Came in relatively fast. My height is 156 and they are just in length, but with the volumes is not very guessed, I would like a little already, I will reorder m.
The quality is fine, the size is large with the parameters. My parameters are in about 105 cm, there is still a free place
Pants are slightly small. Although girls write that 44 Russian take m. I took it, too. In the end, they sat down well, but Butt. I regretted that I did not order L. I wear 38 size European. By the way, the dimensional grid corresponds. On it, I had to take L. But these reviews))) pants are beautiful. Color. Texture. Definitely recommend, but take the size grid
Description corresponds. At a height of 157cm from 72 cm about 93 cm, the size approached. Pants along the length with a good margin. Width and back pockets are deceptive, but there are front pockets. The fabric is dense and warm, sewing good, without defects. The store put a small present. Thank you seller.
Pants are cool! My parameters are height 164, about 102, from 78. Warm soft fabric. Great color. In the waist are more big.
Warm, thick, but how on me sit not very much, many folds, in general, not in my figure. Landing High
On about 105 size L slightly tight, XL would be better. Height 161 cm good. The quality is pleasant, but there are uneven seams and holes from uneven seams. But still the order is happy. Warm. Color Cream.
It's okay! Pants are excellent. There's nothing to complain about. Behind the pockets are deceptive, and in front are real. Delivery to Chelyabinsk region almost 3 weeks the order made 30.12, and received 17.01 at the point of issue. The parcel was tracked.
I did not regret at all that I bought these shirts. First warm, for the winter, what the doctor prescribed. Secondly, comfortable, a-la sports. Third, stylish and fashionable to date. Took the size L on the height of 1,62 M from 76, OB 95. Right, that's great for me. There is no fabric composition, more of course synthetics. In a word, thank you to all those who objectively assess the purchased product and give the opportunity to other customers to make the right choice. Thank you to the store for the excellent product.
Awesome pants. At OT 70, OB 96 m came up perfectly. There is a "pocket" on the belt (last photo), but it's not scary, the features of the cut on such a figure. Height 167.
Pants are super, everything is very neatly sewn, ordered the second. the volume of the hips 105 cm approached the size XXXL, the height 168 length is good.
Very good pants. Soft, dense, pleasant to the body fabric. There are no sticking threads, everything is exactly sewn. Size L took on the parameters of height 164, from 78 to 96 and drowned. Very wide. Not like on the model. They're straight. Probably not my model. The store's dimensional grid is correct. The seller put a gift. Thank you.
Pants are very cool. Warm. On height 160, waist 65-70, joplez 86, size m is ideal. Delighted with them.
Warm, quality trousers. At OT 73, OB 96, took the size of L. Height 168 cm
The order came in 15 days, quickly enough. As a gift put rubber D hair, pants were packed in a bag. On the parameters 65/87 ordered the size M, sat freely in the hips and at the waist not butt, it would be possible to order the size s. But I was afraid that they would sit tight. Sewn neatly, the fabric is dense, pleasant to the touch. For winter, that's it. The color corresponds, with inks. Happy with the purchase.
Very dense, in the office in such will be hot, I think. And I would like a little longer in length. I'll leave it, I'll see how to wear it.
Nice pants! On the size of M-perfectly sat on the height of 1,56 cm, about 98 cm, well tight, but due to the rubber bands in the belt comfortably sit down on the figure and do, due to which visually the hips look beautiful. If you want a little freer-you can safely take a larger size! Recommend!
Thank you store! Good trousers, warm. At 50 r-r and height 168 cm well sat down. To Minsk the parcel was a month.
Super pants! 46-48 ordered XL. Slightly loose, but the length is just right! I was afraid that they would be short. Thank you store. Come quickly.