We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, so-so, fall very quickly. Small size for two sizes
Krasovki received thank you all good. Very quickly came.
I conduct fitness training in these sneakers! Super, light, breathable, do not press (this is important for me, as my bones are slightly bulging on my feet). If you are more interested in crosses, write in a personal message in contact VK karanovafitness, everyone will answer!
The order was delivered quickly, the delivery took about three weeks. The product fully corresponds to the description. About the dimensional grid, I can not say anything yet, as I ordered for my husband, who is now on business trip, as I will measure the feedback.
I bought 3 pairs of shoes. The store is very kind and responsible. The shoes are very comfortable and cute. I'll buy again soon. Thanks to the seller.
Let's have a look at rosemir. In the south there are really children. Colir sonyachniy
Disappointed. It seems that the sole 39 size stretched on 40. I can see where it should sit. Eager. Money to the wind
They're very nice. Perfect for summer transpira well super soft. Same k in the description. I recommend the store.
Very comfortable and beautiful as the pictures! Thank you very much!
Ameiii more'm delighted with the beauty of these shoes only takes one thousand years to get more joy when and more
I wore these into the office and everyone wanted a pair! Super-duper comfortable. You can wear these all day and not be sorry. Love!
Very beautiful shoes, lot of thanks, highly recommended.❤️
Fast delivery and well packed. Look the same as the picture. Fit perfectly. Fabrics are great and Colours are nice.
Wow. My son is there super happy with it. But is really perfect since I expres size bigger 've purchased.
Delivered on time. crosses came up perfectly, no complaints! thanks to the store for punctuality. Seller recommend...
Krosy ordered already but on my inattention ordered the wrong size, now I ordered again, and came good, thank you
Color Yellow Shoes very nice, bright color, very comfortable, had already previously purchased some green, they are very comfortable and quality nice. Not I communicated with the store. Will Buy soon. Thanks to the seller.
Had already bought several of various Colour. Are exceptional, comfortable and quality great price. Recommended. Came early.
With the store did not communicate, everything came quickly, comfortable, beautiful, I do not know for what time they will be enough, but so far all the rules. At its 37 ordered 38, slightly too big, but not scary.
Waiting for them! Bright, beautiful, but the size of the safe :( perezakazhu today! Like very much. The leg 23-24 cm (usually wear 37P-p) took 37 and they are great to me. On the crosses nothing written may have sent me a different size, and can and 37 turned out great.