Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order first, Ryazan were already 2 months, very long…
nice
Good packing, good quality, delivery date arrived in advance, thank you, I highly recommend it♥️
Came in 8 days from the Russian warehouse to the Chelyabinsk region, Zlatoust. Were packed only in a transport bag without pupyrka or foam, because of which a little crumpled the box itself, but not critical. In general, the sound is good, pleasant, with sufficient volume. Walking down the street, you even think it's awkward that someone will hear your quiet jazz or roaring rock. Autonomy is good, at a low volume kept much longer than the claimed. Sound exactly better than wired headphones-in-channel for 500-900 rubles, even with the built-in DAC (separate audio) in my LG V50. Nizov (bass) is a little short, but they sound much better than the same cheap in-ear. The volume level is comparable to JBL Jr, if your phone did not have its DAC.
Headphones for work are all right
Great product thank you
Headphones that wanted cheap and angry, so the first time I charged them and worked all day without a case 8 hours, we turn on the music for 3 hours. Passive noise at altitude, the bass is adjusted by the equalizer to an acceptable level, in principle, what you need for sports riding on the strap, From the ear do not fall out, lose no pity, the cover is scratched easily plastic
The goods is good alien in a week, Cageshovo sound is good, well saddle in the ears, I will rub off
The parcel came quickly, in 12 days.)). It's like the description. Price and quality is good. Headphones sound good and a charge lasts for a long time, also holds the charge for a long time and in the box itself.
All great!!! Headphones arrived charging to 50% All works fine, sound great, fit well in your ears. Very happy! 5 stars
Excellent came to me long before the delivery date. Very good product recommended!
How it works I can not say yet, but it looks very good, especially the case with a charge level indicator. I brought the courier to the apartment, which is also good. It turned out to be discharged in 0, that there is no hood for the battery.
Headphones came a month before Karaganda, because of the mail. The store sent quickly. All satisfied
Good headphones and timely delivery
Completely satisfied with the goods, not the first time I order from this store different products, and two phones ordered from here, in fact, I use them and served as new headphones (. Since 2018, they broke because I dropped them often, so the right earphone stopped working, And to fix no one does not take such a pity of course, but I bought new ones do not regret, it is already clear the quality of the goods.) I highly recommend, the sound is really mega quality, you can fall asleep in them for anything. 5 stars absolutely deserved!!!
The parcel came in a week .. Brought to the entrance .. headphones are excellent .. Everything works .. Thank you store...
Good day. Headphones are good. Delivery to the apartment.
Headphones are super, but the microphone is somehow not very
I got the headphones very quickly. Everything works fine. Only the packaging is crumpled. I recommend.