Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pantyhose like I imagined. Live look better. Waist high. The only negative is two seams behind. Until I measured with clothes, I do not know if it will be visible. And in the rest I recommend the goods and the store!
Great tights. Sat down, as I was sewn)) height 148, hips 90, waist 70. the elastic waist does not press and is not free, I will order another color
Good qulity. Delivery fast The color is similar to its skin. Inside is a warm bike. You can wear it in winter with pleasure!
Specific smell, thin, spring or knapsack in the autumn you can wear without something, for the winter under the jeans most it
At the height of 170 came perfectly well sewn without a smell came quickly I am very pleased with the purchase. Thanks store
On the growth of 166 in the butt. Quality is cool. Liked it.
This item is more like 100 den tights. I do not think that in winter will warm. Inside pts. Thin fleece. And so norms. To Krasnodar 10 days
I expected that they were a little thicker, but nothing in quality, good.
Thank you store! The order was made on 09.11.21 came on 23.11.11 Approached the height of 161 cm about 96 cm
Legends in principle are not bad but very thin, straight glow. pantyhose Kapron with a light start
Panties made of fine knitwear and transparent weaving. Inside are insulated. On L are not enough. There are seams on the Pope. Look carefully)))
Shipping fast. Took with a coupon. In appearance, warm, insulated.
On the height of 170 with a heel small, slide from the ass and press on the heel... and if without a heel, then they will be just... And in the straps sat in the butt, strongly do not stretch. On a not tall and thin girl will be perfect. I hope-when you want to stretch.
Leggings warmed, excellent quality, I recommend to buy! The color is very beautiful!
Delivery 3 weeks. The quality is good, the length is enough.
Good ones. The order was exactly a month. On the hips 98, the height of 170 sat back to back. In general, I liked it.
Will come, as 50/50, who was taken to say that the tankavat but will come off, it came quickly, height 165, weight 70 came well
I ordered to sub-wear jeans in winter as an additional layer. With this task cope.
Nice and warm. Just small fitting.
Order delivered within a month. Shipment was śledzona. Leggings are soft and pleasingly warm, although are quite thin. Successful purchase!