We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery within 3 days. I recommend device according to the description.
Delivered in a week, externally everything is whole, instruction for Russian. Via Wi-Fi immediately connected, downloaded the application 70mai-there fast registration, configuration, and everything earned, dangles on Russian, you can make a photo with the registration. Password to connect to the phone as in instructions 12345678.
Very good quality I like this camera its recording and send to the phone camera decorated with hand quality picture even at night
Installed the registrar. Until works flawlessly. See how survive Siberian heat.
The order reached three weeks later than the specified date. The registrar connected and configured... Everything works well.
Good product as the store shows excellent image and materials
The settings can be adjusted to make it work at the slightest vibration, I loved this feature. The disadvantage is that the car numbers are not clearly shown.
The product has arrived in good condition, writes video and audio recording, I recommend
Fast delivery, everything is well packed. Instruction in Russian. I haven't checked the case yet.
Shipping carrier, 11заказала-17 already given, everything is fine! Thank you very much! All sealed nothing wrinkled, no scratch. Until the проверяло. Again thank you very much!!!
Order. delivery about 5 days to Russia. From the minuses I can note, there is no full adjustment of the horizontal position.
Excellent store. Fast delivery. Highly recommend ,excellent quality ,good packing
All Super receive a second!!! The first third year already serves no problem!!!
I get everything ok and fast! It works perfect! Good price/quality ratio!
Says Russian (coryav), but this is a plus. English sounds a little more pleasant. Removes acceptable. In general, for this price an excellent DVR. Recommend
Tested and working perfectly, good quality materials and package
The Reg itself for its money is an excellent option. But there was no express sending of speech, delivery for almost a month, and at first the store provided incorrect information about the delivery service and the track number, met standard notes. So 4 out of 5.
Excellent recorder. High quality picture, Russian language, easily connects to your phone.
The order was a little late and came later than the deadline. I ordered 3 PCs, for gifts. The boxes are very presentable, for a gift they will even fit. The order made on the advice of a friend, he has the same. In the work have not yet tried, how to install the review I will add. To buy recommend
Cool recorder. My wife put it, now I bought myself.