Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery before time. The product corresponds to the description. Huge thanks to the store for the random color change: Brown really looks much better than black! And, of course, it's nice to receive gifts. Thank you so much for everything. I will definitely buy other products in your store.
I bought $6,47. For this price is excellent. Soft, light, roomy. Appearance is quite decent. Inexpensive Chinese version of the vintage bag of the Seventies. I bought it immediately in three colors and do not regret it. Thank you!
There was a scarecrow. Packed in a cult. All my mother was in a bag. Bag class!! Yakysna, it's expensive. I want zamoviti Taku J. Chorna. Lock up here, don't go to school. And I sell to my uncle!
Handbag arrived in 20 days Light, soft, with three departments For the summer is suitable
Thank you for your prompt delivery. I like the bag, I write it out for the second time.
The store clever, sent immediately. (plus a keychain and a letter))) to Belarus from China the bag got in 13 days! Track tracked. The bag is satisfied, soft, the seams are even, the color is extraordinary, chic.
The bag really liked, came quickly thank you very much!
Bag, corresponds to the cost, pretty good, liked
The color corresponds to the picture of the site. Tonkovata, but also costs 700₽. There is no smell at all. Locks, buttons work. I think I'm doing the season. It came quickly
As discretion
Thank you to the store it costs for this money
The bag did not like to wear I will not be a client of horror, I was ready on a not expensive bag but not to such a degree the store put the gift keychain Thank You You You
My mother liked! Is already using
The bag is good. The material is soft, it is not clear from what, but pleasant. No smell. Sent the store on the day of the order. Delivery a couple of weeks to Mo. the seller attached a small souvenir-key chain. The order is satisfied. 5 *
I'm tired of my black bags, I ordered three Colored. Two already got, $13 for a couple. The capacity is excellent, softness and lightness for me is also an obvious plus. Appearance is quite decent, in the summer run just right! The only thing I regret is that the manufacturer does not have in the range of a white or cream bag, I would order with pleasure. Thank you!
I ordered three bags of $6,47 at once. Got only two yet. Dimensions 28*30*12, the color is silver-plated bronze, the photo does not transmit it. By strength: 6-7 kg withstand, by volume, I think, a bucket of cucumbers will enter. The smell is not strong, slightly chemical, gradually weathered. Wear until summer does not intend, hang on the balcony. The width of the handles is one and a half centimeters, the length is 45 cm. On the shoulder to wear comfortably, in the hand too. For its price is quite satisfactory. Thank you!
Loved the bag came very well packed, exceeded my expectations, but lacked the toast, super indicoo store.
Received, delivery fast, tracked. The straps are short, on the shoulder in the butt hanging, and in the rest everything corresponds to the description, it stinks when it is not known.
Looks good on your money. For a couple of seasons, or even more. And maybe longer, who has a collection of bags for different occasions. Shipping fast. Thank you for small gifts!
12/12/2021 - 03/01/2022. For price and quality! Delivery is good, bag-... Leaves much to be desired. The bag that weighs 200 GR is not a bag. You can put a mirror, powder, comb. For more this "bag" is not capable. Earlier I ordered a bag for 1 184 R. And here the comparison of bags is not in favor of a cheap bag. Sewn well. There's nothing to complain about. But the material from which this "bag" is sewn is crap. Locks, accessories, threads .... I just don't want to fight in the recall. Got a "bag" today, and the lock already works once. And then what happens? Rivets in this quality of leatherette even open scary. They'll just fly away from leatherette because it's so thin. Bottom, so good, strong, made of hard cardboard, no at all. And how without a bottom? In general, fans of cheap purchases (like me), get ready. I put five, because, "bag" is sewn! Delivered quickly! All parameters are taken into account. Color as ordered.