We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
received within month case are very good thanks to store
The cover is good, quality, sat down like a cast, I order from the store not for the first time
The housing is made of quality nice, like printing also has texture. Shipping took two weeks
It surprises the quality of the case. High relief, suitable colors and fits perfectly into my phone. Excellent product!
It came all in time, at first glance the cover is good, soft, clear pattern, only in the sock I will find out how much to finish it will last)
Cool cover, but really very slippery in the hand. But in general everything is super, very beautiful, good quality)
The cover is very beautiful, textured! To Moscow time delivery 3 weeks.
Good protective case, arrived fast, 2 weeks, picture of the painting is embossed very nice and touch-friendly, thanks store, I will reorder other designs.
Great case! Everything corresponds to the store's description! Gest, the picture is a little rough as if really written with a brush, definitely advise!
The product is great, I like it very much, it's like the photo, great quality, I arrive just at the pointed time
I recommend the store! It's the second time I ask and the truth I'm satisfied, the lining is art, initially three years ago I ordered for my iPhone 7plus and it's still intact. That's why I ordered again for my iPhone 13.
The cover is super, in excellent quality. Poland was delivered in less than a month.
Very beautiful. Waited for the truth about 3 months. Soft, pleasant.
I love it, I wish I had the option to get it without the “van gogh” written on the base. But it's very nice. It is as embossed
Beautiful ricomprata him also for my new phone because it is really made well
Very good cover. Like she came back in 2019. Recommend
Excellent case, picture embossed, quality printing. Holes clearly fit. The cover is very like!
Thank you very much came very quickly and it's beautiful I love it. I thought it would be flat on a bad quality plastic but the opposite is embossed and the plastic is very good quality