Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very nice and with a candy scent I loved the colors just that they're tiny seemed bigger in the picture but I don't complain they're very well
Delivery to Astrakhan a little more than 2 months. Lipstick is small, it is convenient to throw in a handbag. The consistency is cream, but after freezing, all structures of the sponge are visible. Persistent. Of all the colors, I chose only 3 that I liked. I ordered shades at number 2. the lightest shade on my lips looks orange-carrot, and the picture is more pink. Most likely it still depends on the color of your sponge. I recommend to buy. 5 stars.
The smell is pleasant, lies down well, lasts long enough, only small 9 cm together with the cap) but for this money will go. Thank you!
Everything corresponds, please note 5 pcs of 2 ml. Shelf life up to 2024G, after the autopsy is kept 18 months according to the marking. Swotchi see photo
חנךי me on, ךי םי Jeep bop יך לע J יך fold boom Jeep bop Fu וםאויצ
Loved, recommend both, the product and the store
Has a pleasant fruit blow, lies down easily-quite liquid, the layer turns out not thick, dries quickly, a little fix if rubbed. Slightly dries the lips, but such lipsticks have a constant history-before applying it is better to moisturize the lips with hygienic lipstick in 10 minutes. Wash with oil or wash off for persistent makeup
Lipstick went long, but came in excellent condition, well packed, the colors are super, the smell is amazing, thank you very much to the store, I recommend the seller.
Equal to picture corresponds to that ordered seems good not tried but fast arrived in good condition recommend
The floors are super. Persistent, not sticky. The smell is slightly sweet, but it does not interfere. T K is leaving quickly. Colors are not bad. It's been a long time. Thank you store. For the class goods.
Despite its small size, the colors are very beautiful and the price is cheap
I like it so much that collors is like a bomb!
No more lipsticks, well, that's good. On the lips is comfortable. How long to keep until I checked.
Good sponges small smell of strawberry. Dry only the lips are much better before painting her lips better to smear with hygienic lipstick and over it this. Three of the 5 colors came up to look otpadno. On the lips looks much brighter than in the picture.
Very beautiful different reds. Satisfied with the product. Beautiful lip colors.
Not at the first time I order very satisfied when kissingDo not leave a trace on the partner, perfect application, make a clear contour
Good lipstick, very resistant barely отёрла. Lipstick quickly brought in just a few days received at the post office. Lipstick small in size in the photo shows, bottle palm-sized, and have small hands.
It's very pigmented and doesn't transfer, fully matte and the smell is actually pleasant.
Really liked, only the second photo was not with colors matching the first picture
Ordered the evening 06.05.2022G. Get the mail 9.06.2022G. This order was merged with other orders. For the price, good lipstick. Matte Lipstick, but Mark are of course.