Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right! ;)
Norms. Speed protested, I attach photos from the screen.
Great pen drive, he worked in a cell but not appeared in another, not know how, but has a great quality.
I bought a Wasenda USB and it works great. Now I 've bought two to give away. They're very good and you can use them on your mobile with the connector. I recommend your purchase.
verry good product. Fast shipping. I recommended this store
Three weeks Belarus. All OK. Actual volume. 58 GB. That I copied the computer should be formatted to Dr. Format...
Good. Great product. I arrived in 30 days!!
Speed is good. I will use
Best pendrive ever. fast shipment quick delivery. everything works fine. Thank you store
Finally got my order. THANK YOU
The flash drives arrived very quickly, less than two weeks. Tests showed good speed and no errors. In light cases there is a red LED, in black can and is but does not shine through at all.
Came quite quickly before ordered flash drives for 16 GB, works normally, but it is better to store important files even elsewhere, the volume of 29 GB
Ordered at 32 GB. On computer 29,2 GB. For its amount is very good, given that in stores such flash drives stand under ~ 1000 rubles.
Great Dual Otg Usb 3.0 I Have Received Before Promised Time High Data Read & Write Speed Full Storage Capacity USB Recommended To Everyone Many Thanks To Ali Express & Seller
To Moscow 20 days. Memory 58GB. Working flash drive. Everything is fine! Thanks))
I got the flash drive, everything is fine, delivered quickly. On quality I will complement later.
Excellent Product, took 25 days from shipping to receipt in residence, storage capacity as described after test, excellent store recommend.
Came to Armenia for about 28 days... Corresponds to the description, satisfied with the flash drive... Sorry just not Taipe C a yusb...
Excelente produto! Chegou em 27 dias, Recomendo.
good product