Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, fit well. love it.
A set of covers came, relatively quickly! Not quite sure suitable, sits on the seats, but what to wait for such a price 1725 R. From Universal covers! Was ready for this, but in general it's normal, the blue lining protects from great dirt, and that's good!
Put in PRISM 2010/2011, gave another look!
Cases for this price normally took for 1850. Covers are just dressed with hooks yet to strengthen. Delivery to Sverdlovsk Region 4 days after payment. Opel Astra N wagon
Vomtime came to the Mail went to pick up tomorrow the nacchel for seven and I will go)) thanks to the store did not lie!!!
Covers are just fire. Everything is in the kit. Headrests even 5 pcs))) quality for this money surprised, thought tights will come))) store recommend. I did not take pictures. On a good package with a buckle was already clear) I recommend the seller. Went 10 days to the Krasnoyarsk territory. Thank you. In our store for two front seats, the covers cost 2600 rubles and are worse than the quality!
Very good product. Easy to install. Well fit. with back pocket on the front seat. Fast shipping, Premium quality. Thank you for all!
The parcel reached Barnaul in 14 days. Normal covers for this price. I already took such, but worse, enough for a year. Friend took leather for 7500r.-enough for a year. It's about overpaying. That's funny. The order I made on December 27th, and sent on December 24th. (see. Photo.;-))
I buy a second time. Everything is super. 28 White. Rubley it's cheap. we have a minimum of 60 rubles. Delivery is long, exactly two months. Thank you to the store. good luck to all. Gomel for now.
For my money, the covers are normal, I order the second time.
Thanks to the quality is good and all in the kit we will put
Arrived fast, yet will place and take photos, very beautiful, soft beautiful xir
For this price, the covers are normal, beautiful. took beige delivered in a week.
A little thin but very good. Hard to put in the back but super
Color-saturated black, just the camera does not transmit. Excellent quality!!!! They sat well, they stretch well, they look chic, the fasteners are the most difficult, it was difficult to pull everything on one side, but in general, they did it themselves. I think that an excellent product, in operation for a couple of months-did not wipe, the fastener did not jump. I'll say they look very good.
Received very quickly (up to 5 days). It suits me. Ordered another brother. Thank you
Cases delivered on the 5th day directly to the house. The product corresponds to the description and price. Seller satisfied
The goods came 5 days earlier. The quality is good, only on the rear seats will need to cut holes for the installation of headrests. On kalinu cross front covers tugovato pull on the top back.