Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With a large lens it turns out the effect of "fisheye eye", pushed such photos. Slightly visible the shape of the lens at the corners, although I remove the cover, so that the lens is pressed to the camera as tightly as possible (iPhone SE 2020). Macro shooting is cool! The outlines are not visible, and where the camera does not even smell like focus-the lens sees dust! I'll leave the photo a regular shooting/with a lens
Compared to my first macro lens, this is a gun, I'm happy, it came quickly.
Excellent lens, though long waited for it to be sent, as sent quickly
I took to work with the piercing, but as a result I'll take them all in a row, the lens is good (photo with a macro lens on the iPhone 11)
I came very quickly. About a week, not more, maybe even less. But I had time to forget what I had ordered and could not understand what a strange macro-shooting. Until I entered the product card. Then I figured it out, but still did not understand why the wide corner resembles a "red eye". The macro lens itself is generally fire! Focuses, does not blur everything clearly. The only thing on the wide corner is a sure such a scratch. Photo, by the way, made on macro, good, now there is something to do.
I liked the lens, bought for macro photos. You need to very close to the object, so that there is a sharpness. And it is desirable that nothing moves. On the street in the wind I do not know how it will be.
It came very quickly I do not know used yet but I like very well packaged when it happened arrived quickly
Unfortunately, the product came damaged, scratched lens lens, offensive. Packing is crumpled but whole, so packed already scratched. Opened the dispute, I will wait for a solution
Pleased that I came as quickly as possible, heavy for such a price is a nice thing, the box on delivery did not even crumple, I'm happy, thanks to the store
Thank you my friend, immediately after the order contacted the store, asked him to make sure all the details and it was this lens sent, the seller immediately replied to me. what u sent! The parcel received quickly within 9 days, the seller attentive responsive recommend.
I ordered express delivery for 430r to Tatarstan 21.10, and the goods came 9.11. We have this in stores is not less than 600R. Already tried to make a couple of pictures, there are certainly small scratches on the lens, but in general it is worth its money. It is up to you to overpay for shipping or not.
Very fast delivery. The lens is happy with all 100%
Delivery in time, from the middle of the way did not track the track, lens fire.
First disappointed, then convinced that dinza really allows you to make funny pictures as close as possible. Compare the photos. Blurred-without a lens, clear-with a lens. Photo better than 100 praise OD.
Lens with a good and working appearance, but the photo from the phone Samsung Galaxy s21ultra will not be able to shoot, because the cameras 5 and it rarely Polish one, basically one. So I recommend those who have one camera behind. And so, everything is super The box was crumpled, but the goods were not damaged
I arrive very fast and in good condition, very nice and exelent to take video and images of landscapes and very small details I like very much Thank you very much highly recommended
I love this lens! It is very clear, no blurr! The photos turn out pretty!
In RB in 14 days. The box is a little jammed, but everything is whole. Can take
Nice lens. I ordered a macro for work, but the second lens is also cool. Retondasion!
Delivery 4 days, brought a courier. So quickly got up at my first time delivery. Lens itself fire