We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good. Fits iphone12 promax.
Ordered delivery in the nearest branch of the post office, the order was delivered to the other end of the city in the Chinese post> _
Excellent purchase, easy to set up. Will
Order came for 3 weeks in калининшрад happy, assembly, works! Thanks for the fast shipping!
Okay, but when you press to record, it records image but not sound.
I liked it very much, it looks great, it's done also well. I came quickly. There is no battery in the remote.
SUPER,funguje as má. Dodání Taky Rychlé
Shipping in the stipulated time, good quality material. It comes with command that I haven't tried it yet,. Easy to use, and comfortable to carry by your small size.
For the price, quite stable, pleasantly surprised, thank you
Works great as a בתאור. Recommend
A good tripod, the phone holds (I do not remember why I ordered it at all...)
Shipping fast. The tripod is still happy. Strongly large phone will not fit) I hope enough for a long time use. Batteries for the keychain are not included and the video does not work, only for the photo can be used
I really like the order came quickly the quality is good.
Practical. I think the spring system that tightens the phone is a bit fragile will probably not last long. For now it keeps the GSM well and is rather stable
It came within a week)), everything is neatly packed, the phone holds perfectly and the quality is pleasant! The battery was included! Thank you!!! )))) immediately connected the button-Super! Everything works clearly)!
I was jammed up to the cob of the viyni in my kraihni, ciognogo was denied, I did not want it. All the reception, all the pratsuya, uncle of the store and delivery service. O'ednali Z inshoy posilkoy
It works really well and secures my samsung A12 phone
OK! long needed! works, removes via Bluetooth, which was required. Oukitel K 10000pro weighing 300 grams keeps perfectly! Seller respect!
The tripod itself is not the most successful, I needed an adapter for the phone to a regular tripod. Keeps well, comfortable enough. If you need this thing as a tripod, I do not recommend it, flimsy
good product love it