We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product required and silent.
Cool, fast delivery, perfect spraying. Ease of operation Recommendations
Cute) came to novosiba less we spend a month, whole, the box is also whole, not crumpled, looks neat, works almost quietly, several colors are highlighted. Everything suits))
Perfectly copes with its task in a small room. Ideal for a bedside table before bedtime the only thing, there is not enough portability...
Delivery was confusing to St. Petersburg, as a result brought the courier home, the device made of pleasant plastic, well packed was, testing
The box was slightly jammed, but the device is whole, everything works fine, the store respect!
Product arrived well packaged and with the box in perfect condition, very beautiful and quiet, the amount of smoke is good and the lights are a show piece, plus functional still serves as decoration object.
For those who are so upset: all the instructions are hieroglyphs. In general, everything. This is not fundamental, because. Button one, and 120 ml in it is clear. No plug. USB- C-type wire. Poured water, dripped essential oil, put it in the outlet from the iPhone. Voila: glows, produces beautiful steam, smells like lavender, a little humming.
Everything is super! Delivery fast, aromalamp excellent! Very quickly fills the room with aroma. Even interrupts foreign unpleasant smells. Convenient to wash and pour water.
Cool humidifier. The small room is perfect. And if you add a drop of essential oil, so at all I'm happy with the purchase, I recommend.
Small Package/letter (4px Express → belmail) addressed: Belarus on the way: 25 days-quickly. The parcel arrived without problems. The corners of the packaging box of course were slightly crumpled, but since it is a gift for the spouse, then it is not fatal. Everything is packed and looks quality and pleasant, as it has already become usual for Xiaomi products (hl -- its a subsidiary). Materials are quality and pleasant to the touch. The instruction, however, is only in Chinese, but on the Internet and in YouTube you can easily find the basic rules of operation. Made a trial run -- everything works as expected. Beautiful. There is a little hear the sound of the fan and sometimes quiet punching that-Lee. I think it can only prevent people with hypersensitivity. Excellent inexpensive goods. Manufacturer, store and store recommend and wish them success.
Cool Baby, suitable only for a table) bought for a gift with a request just a small desktop humidifier, it seems to work properly. Aroma sprays well.
Good product, minimalist design, compact, beautiful illumination of different colors. As the aroma diffuser is quite good, added essential fir oil, very nice smells. the goods were packed well, no damage.
Beautiful, has been working for a couple of days. Everything is just fine, there were already 2 diffusers, this one is different, it looks reliable, it came quickly in 1 week. The tank consumption of the second day smoke, 5 hours and half remained.
Very cool, miniature! Packing is beyond praise! Thank you. Only asked the store to change the color, promised will do, but apparently did not work. And so very satisfied with the goods
Very beautiful visually, high-quality plastic, excellent store, ordering his first time. When full the Gulf water work diffuser is enough for 9 hours continuous operation. Have a drop flavor. A great product.
Cute diffuser, nice design)) all work, will continue to test in use. Shipping in Voronezh was very fast-about a week.
Like product, quality excellent, good materials, silent, to feel the fragrance essence with ease, quantity water reservoir is also good. Hope it lasts a long time, because want use with other fragrances during sleep night.
Came quickly, earlier for 2 days) all whole, in excellent condition. Compact. Tried with water, as well as added oil. For the desktop is ideal. Recommend!
I liked it. It also moisturizes the air. I like that the illumination of different colors.