Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, soft, arrived before the date, thanks, if you would buy again
He arrived quickly and in good condition, as the description. I haven't tried them yet. I'll come back to tell you.
Very satisfied with these brushes, thank you to the store for the efficiency in 18 days the order arrived. Soft, neat
Issued 21.12, in Kazakhstan received 24.01. Well packed. As a gift brushes for eyelashes/eyebrows. Each brush is packed separately. Recommend
Excellent store, I recommend Delivery made very quickly, 3 Weeks and order in Ukraine. Brushes quality, well-stuffed, wax does not climb out, one word-Super! For such money turned out a chic set of brushes
I loved them, the quality is amazing! They are super soft and very well made. Besides they came very quickly to my country! I recommend them 100%
Brushes met my expectations. Super price for 6 pieces. Put in addition as a gift two brushes.
Be careful, when choosing delivery from Russia, will be a courier (call for 10-15 minutes).
It was good shopping I liked my pretty makeup brushes just like the picture
These are the perfect foundation brushes. Yes, they are large, which may be unusual, but the makeup comes out of quality, smooth, smoky and neat, the smallest brush is ideal for the lower eyelid. This is already my 3 order and I'm thinking of ordering more! The best store, sends quickly, packs well, in Belarus came in 19 days, the track is fully tracked. As a gift put cute and very comfortable brushes for eyelashes and eyebrows. Thank you!
This is not the first brushes from this store! As always, everything is fine. As a gift, two brushes) nice) came quickly
thanks a lot, excelent quality.
Nice brushes! As a gift-for eyelashes ershik))
Brushes are excellent, soft, well-stuffed. Looks like a really natural pile. There is no smell, delivery by courier in Moscow, for 5 days put a gift, 2 disposable brushes for eyebrows/eyelashes! Thank you very much!
They are amazing! So good quality and so fluffy!!!! Love it and really recommend
Super! Thank you store. Brushes are excellent! They smell nice, goat. Large are a little, in my opinion, but for global growing, it's quite convenient. For detailed it is better to take a smaller growing brush. Delivery is a month. The seller put as a gift brushes for eyelashes. Nice! Thank you!!
I ordered two sets of D and B very satisfied with the price, quality and delivery!!!! Delivery to the point of issue at the cashier Pyaterochka in Mo two weeks! The quality of the brushes is excellent and especially for such a cost!!! Recommend 100%
They have arrived very fast, the handle is made of wood and the bristles very soft, I am very happy
Came brushes for 4 days in Moscow. Nice brushes. As a gift, 2 brushes. Thank you
These are the best brushes I have! Three brushes with a light brown pile are ideal for pigments, super shiny dry and cream shadows, enhance shine and looks very nice. Three brushes with brown pile perfectly extinguish matte shadows at the same time do not dust, pleasant to the skin, do not stroller. It is convenient to hold in your hand, the handle is smooth and heavy. Qualitatively made, the pile is firmly glued, after washing, not a single hair fell. I'm very happy! I recommend the store, the brushes came very quickly to Belarus in 20 days, the track is fully tracked, carefully packed in an envelope with pupyrka, each brush in a separate. It was very nice to get a nice brush for eyebrows and eyelashes as a gift. Thank you!