Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comrades, I received the parcel very quickly, within 3 days in Voronezh, I'm delighted, what a charm, I have been ordering from this store for a long time, I think and relatives and employees and all just delighted with the massage, ordered a neck massager on which to lie, Now this and well, there are no words at all, thank you so much to the seller, he is clever, always helps me, always sends discount codes and gifts, I love this store
Excellent massager, delivery to the House in four days!!! Took as a gift, different speeds, heating, reversible rotation, simple and clear, you can use both at home and in the car.
File Rate 4 days. I ordered with delivery from Ukraine, and it was, although more than once, unfriendly stores with this clicked.
Came quickly, the quarry brought home. Naturally, I already tried it, because I wanted such a massager for a long time. It works well, it massage perfectly, but the only sound is strange when it massages, although I have another massager, bought 4 years ago, it does not sound like this. Let's see how much it is enough, but I want to say at the first application of the back and neck it became much easier and better to feel, and with constant application I think all the Advise! Yes, and thank the store for answering all my questions immediately!
A good massager, everything works, relatively fast delivery. I recommend
It's like the description. Beautiful Massager. all functions work. Works fine. Shipping fast. Thank you very much to the store. I advise everyone this store
The massager is good, the box is whole, the threads did not stick out anywhere
I just received and tested the product the description is corecta comes with 6 buttons, at the moment it meets its function I am satisfied with the purchase. It comes with European plug and car plug you can also use it when traveling and I like it very much.. I recommend it
Fine, come in a box with instructions and чётками as a gift, there are just plug in the car, it works great, great спааибо
The order came within 15 days, the massager is cool.
Shipping is super fast. I was given a black one (look at the photo) Well, I liked the massager. I decided to give this to my mother in answer, took the most expensive. And I did not regret it. The power of the massage is super, functions (torsion in different directions, torsion speed, heating, etc.) is generally recommended.
The massager is excellent, it will crumble so much, I liked it. I recommend, came quickly.
Very high-quality massager, material, assembly-all at the highest level. A little click rollers when working, but it's normal. A friend has an expensive German massager-so this is not inferior to anything. There are reverse modes (rollers rotate to the right-left, adjust the speed and intensity of the impact of the rollers, there is a manual massage mode, there is heating (connects/// Definitely recommend to buy! Thank you to the store and including for the fast delivery! Good luck!
Great massager! I bought for a gift to my mother. I liked it very much. Massaging is tangible, you can compare with a professional massager. Definitely recommend! I will order more!
Delivery very fast. All to agree with the description, nice free for order. Great Works, hope you for long.
I took it as a gift to my mother. Ordered the 4th and received the 8th. The store is handsome, he tried very much for the holiday, for which he is grateful. It's all right. Mom liked the gift. Everything works. Thank you very much! Recommend
I order for the third time. The first 2 times for gifts. I bought myself too. The thing is fire. Sending from Russia. Comes quickly
Well massages, convenient to hold, no noise, 15 min. You need to press the button again.
Until all works fine, not understand the last two buttons, you can take the easy massager. Took the most expensive Velcro. Turns good, in different directions-changes direction. About the heat, do not yet understand… glows red, massages the good! Order came quickly, whole box, well packed! Recommend this shop!
It is convenient and easy to use. Massage cool! Delivery mega-fast in Pyaterochka