Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Who loves small handbags, this is what you need. Leather, neat and very cute
I fell in love, very comfortable and comfortable. It's been three weeks. All suck, genuine leather, as a gift put a keychain. Olnovalno order still in black color
This time have opted for a petty, to watch if well find the keys. Is fur, very soft and perfect This do, well protected. Recommend.
Bag Leather, bought for 555r on sale, now more expensive, came in a package, plus a anther, inside a dutick, did not crumple, small As As As As 5 stars for a quality product and a little delivery less than a month. I recommend. I will order in light tone as discounts will be.
Thanks as in the photo, an excellent handbag from this store I buy the second one .. came the national package
Nice bag. The quality corresponds to the description. The color is more mustard than bright yellow. In the kit there is a belt. In addition to the bag, I separately bought colored straps.
Normal handbag. As in the photo. Delivery was fast. Packing is good, inside the bag is a blown package so that the bag does not lose shape. For such money an excellent bag. In appearance, even genuine leather. But I'm not smart enough.
Handbag of excellent qualityReally liked, pleasantly surprised
Very good bag for its price! Qualitatively made, no thread, no smell, leather flap on the bag in the form of a tag. Locks are all excellent, lining tight and quality, will last a long time. Thank you very much to the store, honest and prompt! I love this store! Handbag is just fire! I recommend definitely! 5 Stars!
I ordered two, white-not white, rather a more gray color. But I'm not fundamentally, in general, good handbags for every day.
A good bag, a small, neat, long strap. Skin or not, it is not clear. Let's see how long it takes
Handbag is classy!!!! I'll give you a photo of the store! Yakysna poshtya, vmiska, all the way to the lock on the lock. yakysna fornitura. Super shvidka delivery!!!! To Ukraine 20 dnev in the sbiersprosiltsi on Novi poshti. I'm selling it!
Delivery fast, handbag small, soft, really liked... Thank you
Very high quality goods (good leather, tight lining, beautiful accessories, locks work), excellent packaging, bag delivered in perfect condition. Seller Super! I recommend the store, I will buy more! Thank you dear friend!!!
Very satisfied, shipping-fast delivery, arrived in 15 days, genuine skin and is a bag that can be worn with casual or formal clothing, there's plenty of stuff that won't hit my braces anymore. I love it. Thank you very much for all the service.
Wonderful Bag, very beautiful. The quality is good. Was sending 15 days.
She's unreal, stylish, cool. Stitched very high quality, the skin is soft, the zipper is durable. I recommend to everyone such a wonderful handbag. In the store for such a cost is not exactly to buy...
Bag excellent summer most That. to Russia went 26 days, did not regret
Delivery delayed and otherwise everything is fine. Packed very well. For 570 rubles an excellent bag, sewn well. A strong smell of the skin and the bag itself looks like a genuine leather.
The bag is cool! It's like I wanted. Small, but roomy. For this money is just super!