We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it very much. I usually wear M. I refer to the size chart and some opinions. So I bought a smaller size S. It is just right to wear. The high-quality product quality and smooth lines make it a perfect fit. My body curve, I will be buying one
Excellent product, arrived very quickly, the largest size I bought is also very suitable, very good quality, just like the description, recommended
The best gift is given to me by my husband. I like these pants. They sweat a lot. They accompany me to work out together every day.
Come is yet to adjust but according to me goes it though
Very fast delivery time. As requested, good quality item. Thank you very much to the store. I recommend it to others. He's very serious I am in Montreal Canada
Shorts came on time, afraid that they would be small, and you could take the opposite smaller size, they stretch well, now you have to suture.
I am very happy that I chose it. It came quickly. The smooth texture, high quality, and close-fitting design make me feel very comfortable wearing it. I will consider recommending it to more people.
Love it I have size 38 and I have size xs purchased goood quality.
it was too big for me at the Abdomen. it wouldn't work. size does not correspond to the size chart.
As soon as I got the package, I couldn’t wait to open it and put it on. The quality is better than I expected. It’s great. I’ll wear it to play badminton. It’s cool.
Product is great took a size Large. It great in the waist area but tight on my thighs. I will be purchasing another one in a size X-Large.
I think I would have asked for one size less, my fear is that it came Small from the leg but not, very comfortable for leg with non-chicken meat
Maybe q in the picture I like you I am very happy with my purchase Thank you store.
I received it, very good. I looked at the size chart before placing the order and chose the size S. It was very suitable, I like it very much, and I recommend buying
very good Quality. am in Montreal thank you so much
Fast delivery. Everything perfect. Correct size. Thank you so much.
I like the simple and practical design, the super quality, it can provide a great help for my fitness, I like it very much
Great material. It came a bit too large for me. But still it does its work
Everything is perfect, it comes quickly, the type I like
Recommendations from Top products, this is trustworthy, the quality is very good, and the delivery speed is very fast. I refer to the size chart and choose the correct size that suits me with the help of the customer service. I have put it on and took the shot. Beautiful pictures