We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful! Wonderful! They 've arrived in 10 days, I'm surprised. Exactly as it said in the description. The size is exact and perfect. Perfect finish. They weigh absolutely nothing, they're very comfortable. Delighted with this purchase.
Sent very fast. It came in 3 weeks in the RB. Everything corresponds to the picture. I ordered a larger size, came up perfectly.
Very light despite the massive sole. Fit perfectly. Stains of glue, paint or other shortcomings did not find. There was a big minus when I opened the package-the stink was inconceivable!!! Like a chemical plant. And he was so strong that his skin began itching.
Excellent light, summer sandals! Rich color, no traces of glue smell! size corresponds to the grid, come quickly!
Very pretty, as in the picture. Take a size in + of his
They're spectacular, they weigh nothing! I recommend 100%
nice and gaat ship.thanx
Beautiful sandals-made qualitatively, but not reliably-the platform without a fold for walking and the straps are stretched hard. Delivery fast up to 2 weeks in the Moscow region.
love this sandals, really great. size as in size chart and looking great on.
Ordered all the colors so I know this product. Great for the price but dont expect they will last for a lifetime. Very comfortable and stylish
Second time he bought beautiful and beautiful sunbeds
A month before Yekaterinburg, everything is good for my 39.5 came up
Beautiful, comfortable and very, very wearable. They weigh nothing! They're the second ones I buy.
I like it very much. Came to Yaroslavl in 2 weeks.
The size of the sole is suitable, but for a foot with a high lift will not work. The size and length of the straps approached the size of the daughter. The shoes themselves look like durable and light.
Perfect, it made 1 year I the door they are always perfect and comfortable, and I have ordered another color for fun