Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great!!! Winding from the box of Lufts is almost no, the move is soft. Seller reliable!
It feels very good quality, shipping was very fast (approximately 10 days).
The product corresponds to the description. The parcel arrived in two weeks. Packed in branded packaging, everything is quality. The quality is super, I liked it very much. Smooth move, the coil is worth its money.
This time came very fast, less than 15 days. Reel of great quality, if purchase the national costs 400 and 500 maybe even the 600 $.
Delivery fast, all as in the description, in the fishing line bushing
Excellent quality, very satisfied with my purchase. Reliable store, delivery arrived very quickly in Brasil, took P deliver in my home
I order the first time, I used to buy coils not more expensive than 600-800rub, it's such a high just to take it in hand and twist, do not play without without without
Wonderful, as always happens with Kastking products. Fast shipping, in less than 48 hours at home. Recommended both products and store
Good looking, on sale day 11.11. Took my father to spinning for 2400.
Thank you so much. The coil is super. The packing is excellent. The stroke is soft. Order Doshol in 17 days in the Dnepr. I advise everyone of this store.
Fast shipping. Corresponds to the description. Coil fire for your money. I order the second one. I recommend the goods and the store!
Still not tested but looks high quality
The first time I order in this store. The quality is excellent. Move smooth. Worth the Money definitely. Thank you very much to the store for the quality goods. Checked everything works fine. I recommend it to everyone. 5 +++
Super product recommended by a fisherman of you tube a first order with ali express very satisfied
Product has good day Acrylic stone for every spool crackled or from is normal?
Delivery in the national team parcel took 2 weeks to the NP department. Weight with cord 264 grams. Immediately changed the sleeve to the bearing (mr74zz size 4x7x2.5). In the photo, the winding from the box. Let's see how he behaves during the catch.
Everything is super!
The coil is fire at all. It is felt that in the hands of a quality thing. Totally metallic. 10 bearings and one sleeve, which I will change to the bearing, already ordered. I did not regret at all what I bought. Another 2000 on the way. I recommend the store, indicated the amount I need, which is relevant for Belarus. Thank you very much. Take it will not regret it.
The coil is just fire in appearance super, I will try in the spring. I advise definitely.
Van Ford C3000XG groom with traditional slightly higher level and rack quipped with sound bad. Room before having Bo Jin recommended but not as long as forward .... ㅎ ㅎ Packaging box not bad attitude and exterior painting condition even nicer EE ㅎ
Purchase on 11.11. Received in 7days. Coating on metal parts seems good but the composite parts is a bit on the plastic feel. the reeling is smooth, and the red tone is cool.
Excellent quality kastking Sharky III 3000 coil at a price of 37,92 $(1050 UAH) which in the Hello store today costs 2000 UAH. Smooth stroke, uniform winding, no backlash, light weight and cool design makes this reel a great alternative to Daiwa, Shimano, and so on. Of course you need to compare in the complex, but I am firmly sure that Sharki 3 is a high level even for a professional fisherman.
Ordered 11.11 from Russia, Courier DPD brought 16.11. Ordered two sticks: L-UL, M-ML and a reel of a lll scarf. I took with a coupon 600R from Ali and coupon 143r from castking. It came out from here. Packing bomb. In the case did not check, but everything looks sooo high quality. To the store respect and respect.
Good product, feild test will do later. Seller commonication very accomudating and responsive. Very fast delivery order on 29 Nov received Today 15 Dec. Highly Recommend. Thank you store
In principle, for such money, the quality is excellent. The Lufts of course are, on the LED star most likely the washer should be planted. The spool goes a little backwards, but it's almost on all coils up to 10 t there. And so very good coil. For a couple of years of active use should be enough.
Excellent reel, good drag power and does not crumble with any Spice I have faced: At Sea 14 kilos corvins and large saws (I recommend washing the reel by salt), in trout and salmon rivers of more than 12 kilos with no problem. This is my second 5000 series reel and happy, the only thing that would change you would be the piece where you hold the handle that is made of plastic material (attached photo) but everything else a
Very very very good Genuine wholesale fast Post and pavement tidy and well acid will your too glittered onboard. Cheap but also seems decent gorilla smooth stone return goods. And reel handle oil not good for my. Thanks a lot for party.
The coil is good, there are no Lufts in the main pair, the roller is spinning. Rotation is smooth and quiet. The design is beautiful and the box is cool. The store is excellent 5 stars
What about these coils? Yes, that this is a lottery what you will get, good quality or not. I ordered 3 PCs for myself and for sale, by the fact that I can say that the one that was bought on the stock with the coupon in 1000 it came as if the former consumption consumption consumption The scuffs were on it, and the screws were marked. The other two came in a new condition. All three have Luft master pair, but not big in two and the third had a pretty good one I reverted back opening a dispute. In all new versions, the bearing was removed in the forest paver but added on the shaft where there was a brass bushing, while it does not work there as well. On yutuba there is a disassembly and there you can see what kind of bearing it is. In the rest for their money it is a worthy coil, but although it is better to take with a coupon and then it will be a very good purchase. And well, there are jambs in the form of that button not in the center in the handle)))
The coil is good. I'm sure it's hot. I am pleased. Now I'm waiting for summer to try it out.
looking good yet try...
This reel is great! Sturdy sliding and quiet, is balanced perfectly, and the line is very eye-catching. All OK thank you
Delivery is very difficult! Ordered on November 30 came on December 4 took in five near his house. The design of the box surprised improved compared to the fact that there was a quality of five. I ordered the same one that I had 2000 s. The first broke down did not successfully break down where the coil holder but did work well and worked hard and kept the fish constantly thought as if it did not fall off. Design good stickers in boxes instruction color. The purchase is very pleased with the pace with such a good discount the first even took more expensive two years ago by one hundred rubles. Seller recommend. Delivery by the way to bashkortastan was.
Fast shipping! The goods are very satisfied. We will wait for the season, we will test! The store is 5 with a plus! I provided a personal discount, I buy it not for the first time. Service and quality of goods Happy!
Coil-bomb!!! Design, quality-fire! Not easy, it works quietly, there are no obvious Lufts found. Cool product, I recommend. The store and I recommend it.
The Reel works very well, it's the second I buy for fishing from kayak, the first one despite having much contact with salt water still has no symptoms of rust and very fluid wheel. The shipment has been very fast. Thank you.
Packing is not broken, delivery is fast... The quality corresponds to the description. I'll check in the spring. Sorry now already Ice)
Reliable store sent the order q looks great quality!
It's OK, it's the 3rd coil. Before that, I ordered Sharki 2 2 pieces work until now, I operate a lot of davolno, including in the frost. Their money is definitely worth it. The only thing that did not like this pen that just twist and does not fold into balls 2 as for me the handle is more convenient. In the rest there are no complaints.
Coil class! I liked immediately-there are almost no smooth Lufts, high quality of assembly and good materials. Fast shipping.