Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cable of excellent quality, like everything from baseus. Tightly sits in the connector. Included stickers.
Looks good, how we look at it
Good cable, original design (two-way connector), fast delivery. The front of the pack is microUSB, the back of the package says cable type C.
Fast delivery. Well packaged. Good quality. Corresponding to the description Recommend! Thank you store!
Great quality and this format that leaves the micro USB be connected either side is very practical, bought for use in a security camera Anker and am completely satisfied with the product.
Month to Mosk. OBL. No mechanical damage. Correct.
Baseus, as always on top. Not the first time I buy in baseus. Sent as always, quickly. The quality of the goods is the highest class. Thank you.
Excellent Product, quality nice, store 100% reliable, fully advised the purchase of the product and get fast.
Well, write, beseus as always on top. The quality of the cable at the height, and the packing is excellent. Thank you
An awesome cable, I did not even know that there is a two-way micro USB. Fast delivery, came in branded packaging. Recommend.
Sent quickly, delivery 2 weeks! store recommend! seller Thank you :)
A wonderful cable, perfectly includes any side.
Delivery as always fast, I order not the first time, the quality of davolen, I advise!
The quality is very good, like all baseus products. Recommend!
Very good quality goods. Shipping fast. Packing is great. There were stickers in the box. Wire working, in braid. I like it.
Before that, I used this cable, until I gnawed its rabbit, surprisingly the amount of metal is acceptable, it is necessary to learn and stock, but I bought a new one
The length matches. The color is bright, noticeable among other laces. But the maximum managed to squeeze 1.24a from charging 2A. almost 20% threw the Chinese)
Posilka diykla to Ukraine for 19 dnev. Pakuvannya, polythethene package, brand Windows baseus. The cable Duge Garno saw, priemniy on the dotik, M 'yaky. At a load of 2.4A, Duge strongly heated roses 'this is micro USB. Technical characteristics of the village in the photo.
I order not for the first time. Quality is good!
Good charges. Well that can be inserted into the plug on both sides