Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality arrived in 12 days and multicolored gift
Got the lures. In appearance and in quality everything is fine. Let's see what the fish says.
The order came in time, looking quality. Ordered 30 PCs The store made a gift, put 38 PCs for which more Thanks, very nice. Seller recommend
Very good flexible lures... corresponds to the description 10 cm and 10 items ...... ordered on June 09... received in Rhône-Alpes on June 20, 2022 .. for the price not without depriving... +++++ + to the store.
Excellent lighting will was amazed you can have a excellent fishing with them
Best store fast and great value gift
Delivery 19 days to Sterlitamak RB, the quality is good.
Lures are normal, I already use this for not the first year, the size of course you need to order more.
Selicon is soft, the smell is present rubber will work definitely.
Excellent Product very fast shipping all perfect store recommended
Great product and.
Ordered 17.01 received 8.02 silicone corresponds to the description. I did not communicate with the store. In summer we will try
Rubber is good, packed in a bag, there is a smell. Shop recommend.
Everything is fine, thank you! To the store of prosperity!
Super
Thank you, everything is wonderful, I recommend the product and the store
Thank you, very good goods. Satisfied with the store and the store!
Delivery fast, the product corresponds to the description, it was nice to get more and as a gift bait (5 pcs.) the store recommend.
The goods are fast. everything is super. thanks to the store for the gift.