We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store is sociable, willingly changed the color to blue at my request. Beautician is small, but very roomy, with a lot of pockets. The color is blue, saturated. The material is water repellent. It is fastened with a zipper, which opens the cosmetic bag well and it is very convenient. Very beautiful and convenient to use cosmetic bag. I am very pleased with the goods and recommend you to buy.
Perfect, exactly what I wanted
The product corresponds to the price.
The goods came on time. I did not communicate with the store. Quality is very satisfied. All as in the description. Neatly packed, did not crumble. I recommend and the goods and the seller
Excellent beautician I take not the first time. I recommend.
Exact description, good quality, fast shipping
Super comfortable and roomy cosmetic bag. Quality is also good
Fast delivery, the quality is good, buy boldly.
Beautician. Excellent. Sent quickly and delivered quickly. Packed in simple package. I got it all. Beautician made of waterproof material, very comfortable. Lots of pockets inside. Recommend.
Bought for 1 cent and coins, delivered in 47 days in a combined shipment together with other orders. Exactly as ordered. Matches the description and photos. No manufacturing defects, no unpleasant smell, it can be used right away. Very cool bag. Such a great store!! Many thanks!!!
Cool cosmetic bag! And a great store! I won her for a cent and coins! Super! Very nice, gentle color store immediately sent the win, went as usual on average (I'm already used to) about a week 3. everything is super, thank you very much
Beautician is cool. Small, but roomy. Made qualitatively.
Косметичка пришла быстро ,размер компактный ,вместительная очень удобная ,материал не пачкается ,не мокнет ,открывать очень удобно ,больше не нужно ковыряться .Упакована отлично ,в пакет ,внутри тоже наполнитель ,что бы не помялась ,довольна покупкой .
Good cosmetic bag, as in the photo. But on the photo with cosmetics it seemed to me that it is more roomy and a little more, did not fit anything especially)
Recommend store, fast delivery, all is as described. Thank you
Solid color toiletry bag ⚪️6 colors ⚪️Impermeable ⚪️ 14x10x7 cm ⚪️Nylon With zipper all over its outline Inside pockets. It's ideal for organizing everything much better. It's a simple but very complete toiletry bag. For travel, carry in the bag or in the car and have what we need by hand, no need to carry with large bags. ✔Recommended
Super cosmetic bag! Compactly everything fits, thank you!
Smaller than I thought but it’s goodie
Delivery 2 weeks in the Kemerovo region, at the point of issue, miniature, such wanted for a small handbag, I liked everything, I recommend