We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well vacuum cleaner, noise seriously so, but for 6 thousand is normal. When I decided to take a video for the review-caught a moment as he rolled on the curtain
Corresponds to the description, everything is good, ordered 2 pieces for a gift, delivered DPD from the second attempt.
Fast delivery. Not tried yet. I would add an opinion after a cleaning.
The vacuum cleaner came in 18 days, the store apologized. The battery holds as stated, the remote works, does not fall down from the stairs, now in the photo drove to the station, charges. And this is trash after a day of cleaning. After 2 days of work like. Let's see what happens in 3 months.
I am very satisfied. Cleans little chaotycznie but in total everywhere is purely. It comes no problem after the whole home need sprzątać only slippers and toys. Recommend.
Super! Works fine. I take the second vacuum cleaner of this company and this store-I'm happy. I came a little more than a week away from Russia.
Everything came in an excellent box, all the components on the spot, while I put it on charge, I'll add it later)
Equipment super. Good quality against Price. Cleans very carefully (flat 60m), no problem overcomes frets. Delivered 3dni. Recommend
Elosite, something collects, complete with spare brushes and filters, batteries for the remote. The main thing to let him work in his absence, otherwise there is a risk to break his brain in trying to understand the logic of his movement
Delivery is fast, packed perfectly, launched protested, while everything is super
Fast delivery and arrived in very good condition I did not have any communication with the store.
Thank you. everything works. fast delivery. Light producer.
Fast shipping from stock in Poland pack well packaged. As for this price all ok :) recommend
IRobot bought for parents. Shock! Works great, no problem wjeżdża for thin carpet. For reference: I irobota roombe - iLife in anything is not inferior (No Can outside lack of application, but reimburse it Remote Control), I dare even twierdzić that inhibition against obstacles, two miotełki no and of course price przemawiają to its advantage. If I had to choose any odkurzać for yourself, iLife definitely would be it this time. Warmly recommend!
Not to prove it. Perfect, as described and shipping in two days.
The parcel came, the vacuum cleaner works, immediately went to the base to charge. Moves chaotic, it is not clear whether to capture all the areas in the room, someone wrote that he needs to remember the area, let's see)
Excellent vacuum cleaner, came quickly through the delivery of five, the description of the goods is complete. Everything works fine! Recommend.
Is my fourth vacuum cleaner with this company, Super deal
The vacuum is going well. I bought one 7 years ago and it came with mop. From what you can see now they sell it without a mop. Which I don't understand. Because the truth was coming very well. After opening a dispute and claiming the mop piece, they showed me in observations that it did not come. Otherwise all good.
Vacuum cleaner good!!! Its money justifies!!! I recommend the store!!!