We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description exact. Like to use. Ordered all relatives. Over time, there was a small problem with the contact on the rotating head of the cable-disappears in a certain place. Not critical, but not pleasant. In general, I recommend.
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Excellent quality, I take 3 times. Houses in the car and on a trip by wire, pyrkalki is always in tedephone, headphones and mouse
good, high-quality product. strong color. high level. I highly recommend
Everything is fine as always, store Super Rostov to 5 days.
Very nice wire. Thin, elegant! Everything works! Thank you.
5 +++!!! Ordered 19.02 2022, received 01.03.2022, brought the courier home. Length 2 meters, very convenient. Thank you! Recommend!!!
Delivered in 1 day, in Mo. Its function performs. For fast charging, not suitable, but for simple (if you do not hurry anywhere) charging, the most it. For data transmission did not use, and not for this I bought, I just needed a magnetic cord.
It came quickly with the store did not communicate, everything works fine
It came a month faster and it’s amazing.
Excellent cable, I have been using for more than a year. Strong Magnet, head rotate 360
I arrive to the door of my house in ibague tolima Colombia and it is just as it is in the description I liked very much
Very good solution. Everyone in your family happy. Description and filmik agree exactly with reality. It's already my another purchase-recommend. Quality very good, fast charging Department great
It came quickly in 7 days. Until the second one opened. Works
Quality Cable and perfect for my phone, I demand only 10 days to arrive in Mexico, I will buy again. Recommended 100%
With delivery there were problems, through customs did not pass. And so the goods received intact
I order not the first time. I bought some cables. Now for all devices I buy magnetic connectors. This time I took a couple of microUSB. Essager as always qualitatively, quickly and in branded packaging. The order is happy as an elephant! I order not the first time. Bought cables. Now I buy magnetic connectors for all devices. This time I took a couple of microUSB. Essager, as always, is of high quality, quickly and in branded packaging. Happy with the order as an elephant!
We order not the first time, everything works! Quality satisfied. Recommend.
It came, everything works, ordered without a tip in another place took a separate tip Taip Si.
Product conforms to the description and order. Fast bundled delivery. Simple and practical use. I only use this type of cable to recharge phones at home and in vehicles....