We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came crumpled, but it is easy to parse and comes in normal. The branch is wonderful, it looks natural, the delivery is fast, the store is attentive, I'm happy
Excellent twigs, a little steamed and super! A wonderful bouquet will turn out, I recommend
The branch is beautiful, the leaves are all in place. Came a little crumpled somewhere in 2 weeks in the total parcel. After holding her over the ferry, the leaves became more even
Normal twigs, very crumpled came. Packed in a regular package.
Beautiful. They come a bit squished when they arrived but I fluffed them up.
Very beautiful flowers! Neatly packed, delivery is faster than originally declared.
For such a price, the goods are good, though longer than I thought, in a vase they are laid three times.
It can be seen that artificial (fabric), for its price are normal. The stems are long.
Branches are normal, the color resembles natural, the delivery of the goods is fast, it is necessary to steam leaves, probably
The goods are happy! With the store did not communicate
Beautiful, high twigs, a little jammed leaves, but I think with time will straighten out
Be kvapo, be broko, greitas pristatymas, mažiau nei mėnesį. Lapelius reikėjo palyginti, viską lyginau rankom. Atrodo outlets. Jau panaudojau fotosesijai. Pirma photo DVI šakelės, paskutinė photo trys šakelės, Viena Mano. Man patinka! Fitting mus parduotuvėje Viena Tokia kainuoja £ 3, O čia už Abi mokėjau virš £ 3 Thank you! Recommendet!
Pretty good artificial plant. What to make a good bouquet takes several.
They came pommy, but it turned out to smooth the iron. They look good.
I love it, I bought two to make it look fuller. Very realistic and great for the price.
They came to p'yati, ale pinyla that yak ran all OK. It's easy for the leaf-clad to stick the Krivo and 1 to run the whole, ale for the glue moment and the right hands can be fixed. See more photos and photos
Not finished. When coli looked at him, he looked at him. I recommend that you do not have a critical moment, I recommend all the cross-section of the building).
Buy 3 and each cost 1,94 €. In total for the 3 s it was made 5,70 €. It takes 12 days to arrive in total! I recommend