Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm happy with the purchase and the store. The seller is very good, despite the fact that in China there was a new year, he sent an order as soon as possible, I thought that I would not be able to come,,, but the order had time to come, even time remained. I was surprised, the delivery took 10 days, completely tracked. To the seller, thank you very much came in a branded box, which I was surprised, me and Allie never had orders in the box of the company. The lamp itself is beautiful, it works properly. I thought it would be like a projector, but it's a normal lamp. All modes work, has a battery, can work without a network. Hand on the lamp can be switched color, without remote control. Well, in general, I'm happy with the order, but if he was like a projector, it would be much cooler.
Beautiful as in the picture
Just amazing. Well worth the money.
Czekałem 3 months. Compatible with reputation. Very pretty. Recommend.
Commodity is good working day commodity box tape paste stability and outerwear packing but tape Ching Ching wound 둬 goods box squished-commodity also get squished in Ohm refund or return for ear decent relationship 걍 snaps two is not long,
Full set, works as stated, quite beautiful
The lamp surpassed my expectations, shines very beautifully and bright enough. It reacts well to the remote (in the kit there was a battery). Charges very quickly, but works all night. You can adjust the brightness and change colors, many modes. It looks beautiful and dipped. The packaging came whole and not crumpled. To Ukraine, the delivery was about 2 weeks
I took my brother. Very happy and at night falls asleep, turning on this night light. Delivery to RB 23 days. Inside like there is an Akum and can work offline. The remote is catching from 3-4 meters. You can switch modes using touch to the wire connection connector. I'm happy with the goods, I think I'll take more. If wrote useful, please put laik)
Kids adore ^^
Very beautiful! Can do cool pics
Very beautiful decoration, professional pack.
All is well, only here is a box as from the world .., but took for a gift. Good, a gift for a best friend, and she will not be found to the box, but still unpleasant. In any case, the lamp is cool, everything works fine, it looks like a planet is amazing. Thank you to the store for the goods.
Very cool thing! Ordered and did not regret
This galaxy lamp is AMAZING! It is textured and looks so beautiful when it lights up. Has touch control which was a cool surprise. I will be ordering again! Very fast postage too!!
Prekė gera. Tačiau iki Lietuvos ėjo 4 mėnesius no social insurance debt.
The goods came quickly enough, received at the cash desk in five. The box is dense, not damaged, the ball was in the navel. When he took it in his hands, it accidentally turned on, so in the photo it is already turned on, and so was, of course, turned off. Accordingly, you can include it and change programs not only by remote, but also by touching a certain point. The remote works as it should, + already with a battery, but not discharged (we remove the plastic clip and the battery starts to work). Programs of different many, looks cool. The only drawback, as for me, is not very bright, because on the previous photos from the company it looks much brighter. As a lighting source-no, but as additional lighting and cool visual-yes. I liked the goods, so I advise)
Works, the lamp is beautiful, corresponds to the description. I came to St. Petersburg in 2 months, I drove a long time.
Perfect. Exactly like the picture. Beautiful at the touch and the view. Better than I thought.
Very good night light! Delivery fast about 13 days. Advise)