Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got a good screw! Only no cartridge lock!!! It's very important to me. The cartridge clamps from 1mm is excellent. The case is made of non-sliding material. Lighter Two speed, Charge indicator Drilling Area illumination Manifold motor Charging 20 V 2a I think gavenaya! I grabbed the 1200₽ with the coupon.
The parcel came quickly. Delivered directly to ..... Thank you very much, I recommend the store ....
The product came in 14 days in the Krasnodar Territory by courier DPD, powerful, conveniently lies in the hand. The quality of the drills is not very good. AKB charged both, at first glance good battery drill, after more complete testing, we will complement the feedback
Schurick came quickly to Saratov in 2 weeks. Schurick is cool, everything works. Very powerful of its money costs. Took for 2500 with discounts.
Came the parcel to the store 5 very quickly, everything is whole and working. It has not been possible to work yet, but the first impressions are very good. I'm happy with the purchase and the price of 2730r.
Powerful, soundly made, there is a level of battery charge, we advise to buy
Everything works well, the only thing during transportation was a box, the box lay just in the package. When padeeia could break something
The screwdriver is normal, turning into robots. Planting DVD batteries. It's great. NEMA narikan. Skilki pratzyuvatime, hour show.
Good!
доставка до КМВ 5 дней. всё работает попробывал сверлит и крутит хорошо. пришёл заряженый. брал самый дешёвый с купоном ща 1700 . для дома лучше дешевле нет.
Excellent Shurik with illumination, indicator of discharge. Pleasantly lies in the hand. The magician. OBI. a similar screwdriver costs from 5 to 7 thousand rubles.
отличная вещь !
Normal Shurik, the power is enough and the screws 100 twist and the metal 3mm drill. Small size, but in the hand sits well. Delivery fast (there is a warehouse in the country). The box is packed just in a black film and slightly crumpled, I would like to be packed better (from unscrupulous loaders no one is insured). Shop recommend to cooperation. Thank you.
Worthy Schurick. Twists body big screws. There is a backlight and a charge level indicator. Came loaded. For half a day of work, there are about 70% charges left. Recommend
The product corresponds to the description! The screwdriver surpassed my expectation, the Assembly of the screwdriver is excellent, it sits perfectly in the hand, it turns perfectly! For such money everything is super!
Good tool. On the assembly there are not large shortcomings but not critical.
Took For 2600, will go. A little bit of a chuck. I did.
Товар приехал вовремя, курьер привез домой, аккумуляторы заряжены. Заказывал последний слот, последнее фото. Соответствует описанию. Кейс конечно слабоватый, упакован в пленку. Продавца рекомендую.
Very pleased with the purchase. Took at a discount for 3800. Screwdriver-price quality. Inside the six-piece was a grease somewhere 50 by 50. I still lubricated the whole mechanism.
Ordered 11.11 came on 28th. It's fine.