Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The whole thing. Without any damage. Locks all work
Thank you very much! Good neat backpack for shopping.
Excellent backpack, the second such order, the spouse wears
Product according to description and very fast shipping. The store's communication is not good, ask you after placing the order, change the color of the backpack and you didn't reply, and you didn't listen to me. The backpack is not to carry it with much weight, the materials do not appear to be very resistant, but for light use, and the price it has, is a valid backpack. It has several compartments and the orange color is quite visible. Zippers without being strong seem good.
Super fast
Everything OK, arrived in two days. Now Play try it, I'll put more comments later.
It arrived quickly, measuring 50 cm long and about 32 cm wide empty. It's padded on the back and on the two handles and the zippers are fine. It's pretty thin, I don't know what will hold
Good Goods, Shol 24 days. Thank you!
It has arrived in 4 days, lightweight backpack, quality-price OK
Great backpack. Thin, light. Lots of pockets.
доставка быстрая. Пришел через неделю.,хорошо упакованный.Замки отличные.Сшит очень аккуратно .Спасибо!
Well, the quality and exactly the durability of anything I can not say, just got. Personally, I liked that a lot of departments, different pockets, some hooks, carabiners for clinging also outside. But the material is straight thin, and the lining is thin, more than 700 rubles it is still not worth it. There was a smell, but a couple of days on the balcony and the problem was solved. In principle, for this amount for light hikes will go.
Excellent backpack, the child is satisfied, delivery by courier. Seller recommend.
To the dimensions there are no complaints-very roomy, you can put at once many useful things and do not worry about reliability. We bought for sports and outdoor activities, for these purposes-a good choice! Size: 52x34 cm. Chose black color, as the most practical. If you move on the drive, the splashes passing past the car leave no traces. The material is moisture-resistant and does not allow the contents to get wet, it dries quickly enough. Did not check during heavy rainfall, but there is a chance that heavy rain will not become a problem. In itself, almost does not feel. Weighs a little because of the light fittings and correctly matched fabric. For the same reason, well passes air, does not allow to overheat the back. On all characteristics, created for active recreation, you can recommend!
Excellent, voluminous and light backpack. thanks to the store.
Corresponds to the description. Easy. Probably a teenager. Taking into account the discount-720r. Fast delivery to Rus 39, 12.11-26.11.
Delivery to Postamat pyatra, for two weeks, took for 700 rubles with coins, good for such a price, has not yet used, the goods and the store I advise
До России чётко, потом пешком как обычно. Рюкзак мужу понравился, спасибо продавцу!
доставили за 2 дня до Москвы. за свои деньги шикарен. )
Cool high backpack, a lot of compartments, and a lot of straps. Bright orange color. I recommend to buy. quickly came.