Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great prefix. Thank you store for fast delivery
While I have not checked but with due to everything is fine, the second time I take this here, everything works fine
La caja llego un poco estropeada. pero por fortuna el producto llego bien, excelente adquisión. coincide plenamente con la descripción.
aparelho top chegoou 18 dias são Paulo recomendo vou comprar mais
Super fast shipping. Quality is good. The necessary modes can withstand. Minus strongly heated, and heated even in sleep mode.
Item ordered, 07.11.2021, goods prishol in the Krasnoyarsk territory, 26.11.2021, the goods are good.
It came quickly, everything works!)
I ordered the TV box 11.11.2021, everything is intact, in place. The device is small, compact, tested yutub, through the browser I watch movies, everything works. The remote is flimsy, it is made cheap, without batteries, you can use it as a mouse, but it's long and uncomfortable (for example, typing text on the keyboard,, the pointer slowly walks on the screen by the remote). Adequate Applications until for this box found, To use smart as Remote. Android 11 OS, all applications are the same as on your smartphone, you can play, but you did not try the remote control itself
Everything works, though to the keyboard and remote it is necessary to apply, some videos on You Tube hang, although connected by wire 200 MB/s, it works as a computer. Download applications for Android, keyboard with touchscreen, cool backlight, next I will take with an aeropult.
Good box. I liked it. Bullets with aeromouse function in a separate box. The device is sewn, Google is. The structure of the application puts without problems
Seller recommend!!! As always, everything is super! The third year I buy from this store!!!! Thank you
Arrived quickly and the product is under trial, God willing
The prefix is excellent. Only take the remote with the mouse.
Got the purchase. Works. Shipping and delivery is fast.
Fast shipping and good packaging; Receipt in 21 days; Recommend the store
arrive very quickly and very good quality product. I recommend this store. Thank you
The parcel came quickly, Courier DPD to the door, well packed, without any shortcomings, everything works, I recommend the store
The parcel was received, but has not yet checked
merci
muy bien perfecto