Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The rings came for two weeks (were combined with other orders). For such money, the quality is not bad. But there is a feeling that when adjusting two thin rings, they will break. The wide ring is adjustable only in the big direction and reduce your lies will work out. I did not communicate with the store. There's no sign of kóllz until they leave.
Delivery is quite long, waited 2 months. In general, the goods are satisfied, good condition, pleasant to the touch
They took a long time to arrive, but they have good quality
The goods came a month earlier, the quality is satisfied, it is convenient to wear
Came very quickly, even a month did not pass, the rings are cool, everything is adjustable except for the big one, so they will fit on thin fingers like mine. Probably will leave traces when you wear it
Ringlets just threw away everything :) fell in love instantly. I will definitely order more
~ Rings afigenic, order will not regret, on the fingers look expensive rich❤Can be adjusted (a little hard but possible), for their price justified themselves ~
Waited very long, about 2,5-3 months, so be prepared for the fact that the delivery may be long. I'm happy with these rings, only three came, in the photo two. You can adjust the size, the quality is excellent, so I think you will be satisfied)
The order is satisfied. Delivery is fast, in 2 weeks has reached. Of course, my fingers are small, but the rings are awesome. I did not communicate with the store.
Class ring. Schvidko was fired. Three stores did not bother. For my reception the goods are good, I am pre-war
All the rings came to perfection and have no notable defect ^_^!
Rings wow, but you need to be more careful since flimsy, adjustable
The parcel came for a month. the quality is not bad, the quantity matches. the store Thanks +++
The product is satisfied, everything corresponds to the description, the delivery of the Rings is very fast, 2 rings are adjustable, the size approached.
Very nice rings and that are suitable for "big" fingers, only thing, we are forced to divert them a lot and it can interfere inside the hand.
Beautiful ringlets. They came quickly. The size approached)
Everything is perfect, the only negative quickly blackens. But if you do not wet that norm
Not bad rings, came for a month, everything suits
Everything was received, everything is fine, only delivery for a very long time
Beautiful. I like it. I really hope it last a bit.