We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing I loved it so far it works well and my Nintendo recognizes them
Excellent product and good relationship between cost-quality, as shown in the publication, it takes 15 days to arrive, the box is mistreated a little but not affected at all
Super fine controller, makes quick connection with the switch and delivery within 1 week! Recommended!
Controller is super fine! Fast shipping within 1 week from Netherlands. Connect of controller with switch goes super fast and convenient!
They work very well, and they have a very comfortable grip. Good Shopping
Fast delivery, comfortably sits in the hands, firewood itself grabbed, but you still have to play through the Xbox360 application, I do not know why. I recommend, works well on the wire, and on the Bluetooth has not yet tried
Product conforms to the order and very good quality
Product matches description, worked straight away with switch. Controller does not work well when more than 4 meters from console.
Really nickel, easy to connect, affordable price I recommend the purchase of the two controller
Very good controllers, connects very easily, hold the load well and seem relatively solid for the price. The children are delighted.
Good product I have tested it and it works correctly good quality price and it is set very fast and easy shipping very fast
Our really good, recognize first and has a quality finish
Works perfectly as the previous one that asked for switch, recommend, although this took much longer to arrive, But rated it a consequence of the unfortunate situation in Ukrainian
Conform to the description and fast delivery thank you
Absolutely incredible! I had my doubts but the second it paired they were all gone. Follow the instructions that came with the controller and you will have no issues pairing it. Its heavy, standard for a good and working controller. I had trouble with one joycon and ever since I got this one, I never had a single issue. Charges fast, every mechanic works. You can turn off airplane mode once you've paired too! Worth your buck and worth every praise! Shipped insanely fast.
Impeccable, works well and battery life more than 1 day.
Works perfectly for now on Switch ..
Feels very good, conecting with Pc have to use cabel,
Best price/quality. It's already my 5th joysticks. No connection problem Finishing qualitative Good grip✋
Order received in Upper Corsica in 14 days Thank you dear store