Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
10 days delivery. The box is crumpled, but the lantern did not suffer. It shines perfectly. For my purposes is quite suitable. The batteries were hidden.
Delivery slightly delayed, but the goods are five points. It shines very well, the batteries are charged. I recommend
All is well! Excellent and bright lantern. Quality at altitude.
All good, but bad battery. To such a good flashlight, докупайте better battery Other
The description is accurate, this is the second such lantern ordered on Ali. But the lantern came with two fallen side lenses.
Arrived fast and works perfectly as made the announcement bought two with this and am buying the third.
The lantern is excellent, it shines super. Pleased with the presence of a case and various chargers. Thank you. I advise you to purchase.
I ordered a headlamp for my birthday. Received the order in 7 days. Delivery fast!!! I checked the flashlight, everything works, charged the battery, nothing blew up during the charging process. It shines bright, far. For how many batteries did not test. Batteries are light, I ordered Green 2 pcs. The charger is 500 mA, 4,2 v bullshit, easy very, it feels like there's nothing inside. In general, the purchase is satisfied. Thanks to the store, I put 5 stars. Seller recommend. The charger also ordered separately.
Antra pirkau, Labai patogus, truputį modifikuotas. Galėtų būti Dar USB. Rekomenduoju.
With the goods is OK, everything is fine, only had some problems with the delivery service, the order came not to the address I wrote
Plastic kaneshno smelly, Battery A + should be with a button, had подколзозить, have zoom, central as a neighbor and 4 small as long-range, the price is
Very fast delivery. Less than a week to the Voronezh region. Everything works. The only thing that did not like, it's a motion sensor. It not only turns on, but also turns off) the purchase is satisfied, I recommend it to everyone.
Came for a week in Chelyabinsk region by courier, box crumpled, lantern working
Lantern came after 7 days. Light is excellent and the quality is no problem. Recommend. Thank you.
This is I understand headlamp. Powerful and long light, multiple modes and not expensive, plus fast shipping.
The flashlight is excellent, it shines well. The box in principle can be taken, the batteries are included about 1 amp.
The Lantern received everything perfectly!!!! Thank you store!!!
Hi, the goods came to Yekaterinburg in 4 days, all modes work, on the head sits very conveniently, in the kit there are charging for all occasions, from: cigarette lighter, socket, socket At the expense of how the charge holds, I'll add a review later! Well, the flashlight really looks very cool! Also in such a case! Thank you store! I recommend to buy!!!
Cool lantern, everything is in the kit, touch mode really very cool thing
Shines perfectly, the control of the mah hand works, you can still take