Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in a week, everything works, massive. Took for 938
The order came quickly. Heavy, massive. came Discharged. charged for a long time. I'll add the feedback later.
The product came all works, the store always answered all the questions at once, that's where the delivery was lost for a very long time from the sorting center could not be brought to the package,
The battery is of course large, it is not convenient to carry with you, but 20,000 mAh
The order came whole and not harmful, with the appearance of simpoty. Charged was 72%. If I add any feedback.
Super. Thank you. Delivery to Togliatti 7 days.
Long charge. Arrived quickly, with 74% charge. I'm checking its capacity now. For a long time it charges, for 9 hours I typed 60%.
The order came well packed, without dents. Shipped out was the day after payment. Went to Novosibirsk 7 days (a day earlier than the specified delivery day). Since power for a gift, we will open later. They did not communicate with the store, for there was nothing.
Received power bank romoss lt20ps delivered the courier to the door, charged 75 percent. Made qualitatively, beautiful appearance. About the work you need to see, according to the reviews all praise this external battery of this company. Gave a coupon for 20% discounts.
We order not the first time, everything is always good
The goods came in time very quickly Moscow came 76% charged now I will try to try the first time discharged very quickly I do not know if I will see the truth there 2.000 or no photo. If anything before full comment
Thank you very much!) delivery took only 17 days. Everything corresponds to the description and photo of the store. I am very happy with the order)
Came charged at 75 percent, from evening to morning charged to 100, lay a week, after a week connected 2 phones, on the bank and showed 100 percent, after charging two phones (one battery 5000, the other 3000) left 56 percent, but sometimes the phones were shot and used. I'm happy, I bought it for a trip for a few days on a hike.
It came quickly. Works. Thank you.
OK
Shipping fast. Packed qualitatively. Excellent power bank, came charged at 76 percent. Heavy. Wire for charging included. To store Thank you very much! I recommend to buy!
Quickly sent, quickly would have come to, if the store did not make a mistake with the delivery address, delay 2 weeks, if this happened, then immediately contact your post office and let them write a statement about the redirection of the parcel to your address.
It came 2 weeks before Krasnoyarsk, until I checked. All whole
Came 74 percent of charging normal battery and capacity corresponds. charged from 5 to 98 percent, climbed almost 19 a * h!!!
Fast delivery! All as stated. Thank you.