We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order shipped quickly, delivered without damage, 5 star store
Delivery took a week to Kazan in 5post The box was all crumpled like football, but it was all inside. About how many mAh inside I do not know for sure, I will believe the store Fast charging supports
It's the second time you bought I love thank you store. I recommend it
Super fast delivery-3 days in the Vladimir region, the box is slightly crumpled and torn, but the device is what it takes, everything works fine, and then we will see
The jar is impressive, you can kill the weight, the screen is bright, it shows the voltage, amperage, bank charge interest and fast charging indicator. It came quickly through sdek Courier. For 1600 top! Only now in the backpack on a kilo to carry more...
A good battery charger is charged for 80% a box of crumpled and Shol for a long month about checked the phone charges
Well packed. Everything came whole. Black screen all in films on two sides was. The case is pleasant plastic. Easily without problems snaps. The LED lights normally, separately turns on when long press the button. The percentage of battery charge is read easily. Charging input 1 Micro USB, but 3 output ports 2 USB ordinary and Type C. There is an in and out indicator. Advise. What you need will always be possible. Open and replace 18650 size batteries and put the right capacity.
Fast delivery, I am satisfied with the product. I recommend the store.
Long sent, but everything came. Thought the bank would be smaller.
Very quickly charges the phone. Does not allow to recharge the phone, turns off itself. I did. Only minus that the box was all torn. I did not communicate with the store. The goods came for a week by express delivery
took one month to ship to Canada. tracking was never updated but product arrived safely with no ding on box
The bank is of course healthy, although charge the braid
Belbank heavy pulls on its money let's see how much it will serve
Come quickly. 5 days before Mo. The only negative box was torn. The gift is no longer good. The bank itself is big and heavy.
She came to Kuzbass in nine days. DPD shipping. Promised for 7, but a couple of days of delay is not scary. Packing, just a film, as a result of which the box is slightly crumpled. Charge 79%. The battery is huge and heavy, you can not put the shorts in your pocket, the shorts will fly out and your toes will fall off. In the rest everything is OK. Charge a lot, fast charging supports. Shows 2.7a when charged. We'll complement the operation later.
Good powerbank note that its close to 25,000 mah. I have listed specs for ports in photos, charging by lighting port is a really nice feature for those with apple phones as you only need to bring one cable along.
Heavy. I haven't used it yet. Delivery to Krasnodar about 10 days. In appearance, the goods are good.
Came on the day of the declared period, delivery from the Russian Federation. Charged at 75%
10 +++++++++++++ Order from Russia by courier, 2 cans of different capacities. A week later, it was delivered in an hour between them. This powerbank was charged 75%, the discharge of the phone battery in 50% fast charging took 10% battery banks. Pretty good.