We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, arrived fast and came with case
Everything is fine, the order was delivered whole in the case not crumpled, delivery about a month
Thanks. Great product
The transmission of the average 75 MB/s is the same speed. Of the minuses, the bad packaging of the parcel is an ordinary film, but inside the memory itself in a bubble film and another thing that I did not like the blown body can be be be Clean place 465 of 500 GB. in the summer I will complement the review as it is in business, while all the rules.
More then described, Great item
Great product, great quality, as advertised, was not taxed, came fast, recommend the store 100%
Congratulations quality technology and design. The product and note 10. I highly recommend.
Hi there. The goods arrived safely. You can rely on the store. Thank you. Azerbaijan Baku. Profit in 29 days and write an additional comment after use.
298гб из 320гб, но это нормально, главное работает.
The store gave me a gift and a thank you card <33 the hard disk itself works well and can be substituted as your laptop's storage itself which is very nice. The item itself is very light and compact and has its own case.
To the store Thank you very much! The parcel came quickly. Tawar is consistent with the description. Everything is super, it remains only to check-then I'll add a review. Took to expand memory to the console Xbox s.
Light, pleasant case (dust collector), when working, the bug bothers, I can not say anything about the speed, given that I bought it at a discount, the norms are
I have not used it yet, but everything is neatly packed. I like it
The order came quickly and as in the description. Comes with a cover and a cord. Also the store barked the mascot. The order is satisfied. I recommend the producer.
Excellent hard drive. I'll check, I'll add
Everything is super. Works. In the case. The wire is normal length.
Super recommended, comes with your well-protected case. Highly recommended
Excellent drive!!! Beautiful cover, nice in hands, I'm happy with the purchase! I'll check in! I recommend the store!!!
Well-packaged wine and it's in good shape. I bought it for my ps2 or ps3 (I haven't decided yet). It doesn't have 160 gb but 149, but it's okay though. Thank you.
True description! Good storage and transfer speed satisfactory. Purchased other units, before… Seller sends fast.